Amanda Ogle Email & Phone Number

Create and maintain best practice procedures for Customer Service team. Generate a training plan that includes training schedules, subjects, and trainers for all new hires. Listen to team members on issues that arise and determine where we can make improvements to our processes to assist with our daily duties. Currently assisting with the Chemical Dividions 3rd acquisition which includes training new associates on SAP, documenting streamlined processes and nuances, and adding improvement ideas and perspectives to a project list. Communicate with other departments to determine if there's anything Customer Service can do to improve and simplify a process. Train and communicate any changes to a process with the entire team to ensure everyone is up-to-date and has the opportunity to ask questions. Work with IT team to determine if there's already a capability in the system that will assist the Customer Service team to advance our best practices.

Chemical Division

Greenville, Sc

Provide excellent customer service on a team of 6 for a high-volume major customer by addressing the customer's needs and questions, entering orders into SAP and resolution of problems. Duties also include scheduling and tracking of shipments, monitoring customer's inventory, working with graphics on new product requests, producing sales reports and supporting the other team members.

Greenville, Sc

Moved documents through the loan cycle by selecting specific pdfs, depending on loan decision, and emailing to branches using Microsoft Outlook.

Kalamazoo, Michigan Area

Specially trained for Patron Services handling fines, invoices, filing/purging, and interlibrary loan materials. Assisted patrons with checking in/out material through Voyager as well as the catalog.

Kalamazoo, Michigan Area

Created hands-on activities to actively engage students in earth science curriculum. Modified assignments to accommodate the needs of all learning styles. Co-taught with the Special Education teacher and para-pro.

Kalamazoo, Michigan Area

Observed and assisted with seventh grade chemistry and biology lab activities. Helped maintain a positive learning environment for all students.

Bachelor Of Science (Bs), Earth Science Teacher Education

Education record