Amanda P. Email and Phone Number

- Manages daily tasks necessary for the operation of a specialized outpatient clinic; including order management and corrections, check-in and check-out, and inventory of office supplies- Coordinates with lead clerk, technician's assistant and six to 10 technicians to ensure continuous daily workflow- Schedules outpatient visits quickly and smoothly with patients and other department care providers via phone- Proficient in manual unit charge entry through Epic Systems software

- Assists with comprehensive technical support and troubleshooting by email- Works with a team to provide timely responses and thorough customer assistance- Technical writing and organization of front-facing Support Articles- Processes electronic and manual orders, email license information- Organize and archive internal legacy support information- Reconcile online payment batches for credit card processor and PayPal

- Provide exceptional customer service to diverse population of customers both in person and via telephone.- Quickly and accurately complete multiple types of monetary transactions.- Protect customer privacy and confidentiality.- Exceeded productivity standards (for express lanes at 20.52 items scanned per minute)

- Composed clear and concise notes enabling co-workers and development team to consistently recreate and correct bugs- Input bug reports accurately into company-wide tracking system- Thoroughly followed predetermined test plans to ensure product quality- Selected to participate on a special team to investigate and reproduce a critical crash error for the project development office

- Managed computer lab resources, collecting and archiving usage data- Provided personal technical assistance for a diverse student,staff and faculty population- Provided friendly, hands-on assistance with computer programs including Microsoft suite & Adobe suite as well as some hardware assistance- Input lab issues in Footprints tracking system- Responsible for execution of safety and evacuation protocols in emergency situations