Amanda Pacheco Email & Phone Number

New York, New York, United States

• Oversaw daily theatre operations by empowering the team to provide an unsurpassed guest andhospitality experience. Also resolved all guest inquiries and concerns.• Maintained HR duties by conducting interviews, onboarding, training, executing corrective action, aswell as creating the schedule for 25+ employees.• Implemented weekly theatre update that contained events for the week and goals for the team inorder to improve team morale.• Oversaw Beer and Wine department by conducting and following TIPS Training, completed inventoryorders for the week and maintained keg equipment.• Created playlists, ingested movies, and trailers weekly into 6 projectors. Also resolved any minorprojection issues.• Oversaw private events and Q/As by setting up mics and directors chairs in auditorium, set tables withfood and drinks (when applicable) and manually running the show from projector.• Helped management with other departments (such as cafe, food prep and inventory) in order tomaintain great service to guests and employees.

New York City Metropolitan Area

• Directed interviews, Onboarded and trained over 30 employees.• Conducted daily payroll checks in order to maintain and/or save budgeted hours.• Created the schedule for 90+ crew members.• Implemented several crew activities in order to boost morale.• Executed corrective action for unionized employees.• Ensured daily theater operations are successful by providing service that is friendly, quick and fast.• Maintained a facility that is in good repair and also reviewed financial numbers on a regular basis.• Encouraged supervisors and associates to capitalize on their personal growth within the company.

New York City Metropolitan Area

Encouraged associates to meet company sales goal.• Oversaw Pet Care department by preforming weekly live pet care maintenance, ordered andmaintained pet inventories, as well as ordered pet care supplies.• Assisted and resolved customer questions and complaints by finding the best solution based on thePet Parents needs but also staying within company policy and procedure.• Implemented several in-house contests to boost morale and engage associates.• Increased profits by developing, initiating, and managing the Adoptions Center with multiple adoptionagencies around the area.

Provide quality service to guests by answering any questions or concernsTrain team on concession and ushering duties as well as provide feedback on performanceDelegate tasks to team members as well as assisting in such dutiesMaintain a clean and safe facilityPhysically count stock to ensure inventory counts are correctMaintain proper stock on concession stand