Amanda Dickens Email & Phone Number

Detroit, Mi, Us

Work with customers to increase adoption and utilization and manage customer retention efforts and contract renewalsSolicit and share customer feedback with internal departments to assist with product developmentFacilitate the resolution of customer needs/issues cross-departmentally as requiredBuild strong relationships with internal and external teams to ensure fast resolution and collaborative processesTroubleshoot issues when appropriate, escalate as needed, and follow up promptly to ensure customer satisfactionAbility to manage multiple customers at once, prioritize and execute a large number of tasks, and resolve issues quickly.

Greater Detroit Area

Proficient in several health registries such as Eagle Dream, Wellcentive, and Arcadia.In-depth knowledge of Healthcare Effectiveness Data and Information Set (HEDIS) and Merit-based Incentive payments (MIPS)Lead and organize quarterly Patient Family Advisory Council (PFAC) meetings.Collaborate with the appropriate individuals to offer solutions to refine and improve existing practices or participates in developing performance improvement processes that will enhance member outcomes and operational performance/excellence.Coordinates the Performance Improvement Process, by facilitating and coordinating the identification of strategies that improve patient care outcomes including HEDIS measurement and analysis of results and recommendation of solutions.Thoroughly, accurately, and timely collect, and submit HEDIS data into EMR in accordance with HEDIS technical specifications and ACO specifications (i.e., diabetic laboratory data, and cancer screenings).

Greater Detroit Area

Greater Detroit Area

Bachelor'S Degree, Health/Health Care Administration/Management

Certificate, Fundamentals Of Project Management