Amanda Dickens Email & Phone Number

Summerlin, Nevada, United States

Honolulu, Hawaii, United States

Saskatoon: Staff of 70, with 5 direct reports. $13 Million Operation Honolulu: Staff of 180, with 7 direct reports. $25 Million OperationI was responsible for the overall operations and sales strategy of the NSO stores with the support and collaboration of the Regional Director and the HRBP. Increasing sales through the lense of providing excellent customer service and fostering a professional and pleasant working environment. Created my own version of the SLS brand fair for clients, and ended event with a 207 ADSSuccessfully managed profit and loss, testers and damages budgetsVery development orientated- sought own mentor within companyBrought back all learning’s from outside sessions to a level the store had never seen before and coached leadership team to ensure buy-in and commitment for successOLR was a huge part to our success: we were able to quickly respond to clients needs and ensure all clients could be accommodatedI created a plan for success for prom and wedding season and DOUBLED our amount of bookings from 2017Headed New Cycle counting program- our team lead the district in EOY metric at 143% to goalCycle counting forms and weekly plan sent in every week to DOSAchieved both a 100% Cycle Counting Compliance & a max rate of 1% HomelessBeat the Shrink yearly goal- store goal: .92 and obtained .81 final resultCreated first ever Brand Fair for local education professionals- this bumped up our store to number one for market infestation, as well as our district for the day in both ADS and UPTCoordinated first ever "SRA bootcamp" with Raine and Elmy for my cast (national artists)Self initiated: Reads district reports and reaches out to peers to help get district in line without prompts or follow up from my leader.Elevated store cash handling to remove us from being one of the highest cash variances stores in fleet

Saskatoon, Saskatchewan, Canada

Was transferred to my role in Honolulu, HI.

Saskatoon, Saskatchewan, Canada

2nd Ave Location: 22 staff, with 3 direct reports. $1.3 Million Operation 8th Drive: 36 staff, with 4 direct reports. $2.2 Million OperationI am responsible for all payroll, management of labor invested on the floor, barista development and training plans, all Merchandising, and “floor sets”/ “roll outs” of new Merchandise. I ensure all operations adhere to the guidelines set forth by the Starbucks corporate offices. I control all labor hours on the floor maintaining labor expenses within 0 to 3% of target, all sales targets for my stores, and ensure consistent and active training and coaching for my partners. Within one year of employment, I have been awarded / accomplished: Presidential Award of success, District Hiring Manager, Store Manager Trainer• 98% Score in 3rd party health and cleanliness audit at 98% (ECOSURE)- Highestscore in last 8 years for the district, winning presidential Award for success: Bravo! Award• 47 point increase in customer connection scores for the 2nd ave store from -14 customerconnection to +33 ranked by customers directly, leading the district with costumer connectiongrowth• Top 10 store in Canada for Clover specialty coffee sales growth, achieved success within first 3weeks of operating the store (standard goal is 40 Units a day, my store consistently sells 70 to80 a day).• Achieves consistent labor results within target range of 0 to 3% week over week• District Hiring Manager: have hired over 35 people in a year, for all locations, most of who I hireare now on track for leadership roles and supervisory positions• District leader in team retention and development• Only Manger in a year to develop 3 assistant manager level candidates, best in districts history• Is a Store Manager Trainer: is responsible for the training and development of new storemangers• District Manager Proxy when she was absent• Supervises 2 other Store managers as a Mentor and coach for success on a weekly basis:Stonebridge and Indigo

Calgary, Canada Area

Luxora (formerly International Casino Entertainment) is a consulting company specializing in creating hi-impact gaming environments, event logistics, and Promotional Model management. Luxora specialized in marketing/promotional campaign designs and implementation. I am involved in all areas of the business but fulfill three primary roles; First, I am responsible for the businesses strategy/planning, financial profit/loss and oversight of our area managers; Second, I am a business improvement consultant to the owners and senior executive of casinos and national liquor brands; Third, I am the event planner who creates marketing plans (print, online and events) and produces on-site entertainment events.

Las Vegas, Nevada Area

Go Go Mogul (formerly International Casino Entertainment) is the entertainment management division of Casino Job Centre which specializes in providing temporary staffing of promotional models and dancers to casinos. I worked with the senior managers of casinos and night clubs to understand how we could improve their profits by hosing promotional events, managing on-site dancers or models and enhancing their brand recognition. My clients included the Ceasars Corporation, Harrahs and the Seminole corporation. I managed accounts in Las Vegas, Nevada and in Tampa, Florida.

Anchorage, Alaska Area

Managed the operations of the store location to ensure that the store exceeded our salesgoals and improved productivity. Set goals through functional leadership, effectivecommunication, talent management, presentation excellence and operational excellence.

Bachelor Of Arts (B.A.), Consumer Psychology

Graduated with Honors PsyChi

Psychology