Digital Channels Manager
CurrentI'm responsible for the strategic planning and management of United Energy's digital communication channels and platforms, ensuring they're managed in line with strategic goals, brand guidelines, and security, governance, regulatory and accessibility requirements.I lead digital service design and delivery improvements to progress the goals of the Customer Strategy and ensure outstanding customer experiences. I design and execute digital communication and engagement plans to… Show more I'm responsible for the strategic planning and management of United Energy's digital communication channels and platforms, ensuring they're managed in line with strategic goals, brand guidelines, and security, governance, regulatory and accessibility requirements.I lead digital service design and delivery improvements to progress the goals of the Customer Strategy and ensure outstanding customer experiences. I design and execute digital communication and engagement plans to support major projects and initiatives, and lead the team developing print and digital design content for the business.I manage digital channel performance and reporting, using these to inform for new initiatives and continuous improvement projects. Show less