Amanda Pender Email and Phone Number

- Analyze and document business processes to identify opportunities for improvement, scope desired future state and deliver innovative solutions through business process analysis, workflow evaluation, and dialogue with internal and external customers- Implement new and upgraded business systems through research, configuration, testing, communication of changes, and launch to enable smooth processing of student data and support student success- Lead team of 4 in testing upgrade to degree audit system including creation and documentation of test plan- Write and automate quality assurance reports to identify error patterns, investigate business system errors, and ensure data quality- Create tools to improve efficiency and accuracy by automating manual tasks, including an Excel macro to automatically calculate upwards of 400 registration status code dates- Provide technical guidance to all office staff and determine and communicate best practices for data maintenance- Participate in hiring and training new office members

- Safeguard data integrity by designing, debugging, and automating daily and periodic SQL queries to isolate data errors, gauge impact, and correct errors or provide guidance on processing data corrections - Develop complex reports querying live data and ODS views to assess progress toward fulfilling university initiatives for University leadership - Collect and disseminate multi-year tracking report for weekly registration totals for University management - Compile, validate, and analyze data for ad hoc projects and provide recommendations to support University and department leadership in strategic goals- Review and approve student data security requests to ensure university employees have suitable, but not excessive, access to data to perform job duties

Underwrite, originate, and verify premium finance loansPerform loan processing, dispute resolution, maintenance and account analysisProvide outstanding customer service and support to clientsResponsible for disbursement of client policies

Provide administrative support by preparing structured settlement annuities, annual account statements, and mail merges for client mailingsManage and maintain records for more than 400 client, including office recordsPrepare and analyze quotes for clients using Quote In a Box softwareFollow up and acquire necessary documents and signatures, following up on file statuses

• Worked intensively with 5th grade student to improve reading and math skills from 2nd grade to 5th grade level• Engaged student by conveying mathematical concepts in a positive and energized way• Adapted lesson plans to fit student’s changing abilities and attention span

Crafted dynamic social media brand presence to drive sales and brand awareness for emerging jewelry companyLeverage social media marketing (FB, Twitter, Blogging) to engage and retain customers Increased following on Facebook by 27%

• Greeted guests with a positive attitude and highlighted food and beverage offerings• Communicated accurate guest orders to kitchen staff• Maintained restaurant facility

Monitored safety of 3 children ages 1-8.Actively entertained 3 children ages 1-8.Cared for the needs of 3 children ages 1-8.

• Identified and attended to infant’s needs• Demonstrated dependability and responsibility by monitoring infant’s safety• Cleaned and attended to household chores by request and as needed

• Wrote, prepared and managed blog content• Used HTML to add style elements to blog posts• Managed multiple posts and various tasks simultaneously

• Communicated slip assignments and directions to upwards of 50 customers per day• Addressed customer concerns and requests in person, over the phone, and over marine radio• Followed safe fueling procedures in compliance with Green Marina standards

Recognize and counsel culturally diverse residents on various personal and academic issuesIdentified residents’ needs and provided subsequent appropriate resources to encouraging cultural awareness, academic success, and build communityPartnered with staff to plan and organize residence hall programs, meetings, and communicationsWork with residents to resolve conflicts and manage compliance with residence rules and regulations to ensure a safe and enjoyable living environment

• Took and executed orders to customer specifications• Conveyed menu information to customers• Cooperated with employees to execute orders quickly

• Hosted prospective Michigan State University students on overnight visits• Guided tours of campus• Educated prospective students on university resources and opportunities and responded to their questions