•Engaged in Sales Processes, Client recruiting and order fulfillment•Made customer and vendor relations to ensure order fulfillment and repeat business and long term partnerships•Collaborated with Financial department to ensure accurately processed payments and timely order fulfillment•Made suggestive strategic changes to company policies, performance and processes•Learned and utilized Zoominfo and SelectGCR to identify new business opportunities•Performed Customer Service for client orders, inquiries or customer support•Provided guidance for customers on product Knowledge•Utilized Hubspot CRM for customer relationship management•Collaborated with Marketing to develop promotional materials•Assisted in back end website performance/ edits•Executed time management and communication skills

•Work directly with clients to determine individual project needs.•Write and publish content, including blogs, and product descriptions.

•Performed Customer Service for all aspects of the store •Placed weekly stock order•Extensive Product Location knowledge and worked all truck deliveries of freight for the department, then helped others as needed.•Performed all department relays correctly and efficiently by planograms •Daily organization, replenishing, maintenance of the department•Cashier trained, multitasking register and department responsibilities daily.•Kept up to date with constantly changing prices, label, back tag maintenance, and weekly Ad signage and information•Worked store seasonal clearance events, storewide end of year and summer•Worked to improve store foyer and themed on-trend table displays for optimized shop-ability•Performed monthly stock test with District Manager to ensure proper goals were being met

• Department product knowledge of contents, uses or applications and machinery• Assisted Home Decor/ Blinds placing online custom orders and blind cutting• Customer Service for color shades, tinting, fulfilling large construction orders, assistance in application methods/ style choices best for their project• Performed daily machine tests, maintenance, and cleanings for both tinting and color matching stations, and safety walks for potential hazards

• Ran daily, next-day and 2 day-out reports for appliance delivery schedule and located/pulled/organized products in-order for driver pickups/ drop offs noting any last-minute changes to prevent store complications/ product revenue loss• Delivered paperwork from all appliance deliveries to cash office, reported any damages/ returns/ swap outs/ failed drop-offs or reschedules etc

• Kept track of high-paced customer environment and helped control seating flow to optimize restuarant function• Performed all front/ back of house duties including hosting, serving, expo, bussing, set-up and flow control etc.• Gave detailed menu/drink knowledge and captured orders efficiently while providing quality customer service

• Fine dining staging, table settings, course timing as well as proper service procedures• Learned specific event requirements and pacing for each through experience from weddings to corporate meetings• Provided direct customer service when needed and performed all set-up/ breakdowns of each event

• Provided detailed menu tour/ product descriptions for flawless customer service and up-sale order capture of alcoholic beverages etc.• Followed structured table approach protocols for every table and captured knowledge of guests visit to enhance a memorable customer experience• Performed all aspects of service from greeting, order capture/ food delivery to money handling, allergy notice, and front/back of house prep or needs etc.