Amanda Pinter Email & Phone Number

Royersford, Pennsylvania, United States

Implemented and managed a new online customer tool for archival destruction on the company's online self-service portal. Assisted with the preparation and roll-out of a company-wide migration from Outlook to G Suite and G Suite to Salesforce. This global decision gave the company a more holistic approach to problem solving and communicating between.

United States

Managed a team of business analysts that provided reporting insight on the company's overall performance concerning field operations and customer service. Reporting led to the discovery of excess overtime usage and the timely consolidation and re-purposing of departmental branches throughout the field to maximize productivity during normal business hours.

United States

Lead a team of agents who processed all incoming orders and projects related to archival destruction for the US and Canada.Strategized and implemented multiple new operational procedures and system enhancements to gain speed and efficiency for team functionality and increase customer satisfaction. Assisted with an overall change in agent assignments and.

United States

Supported customers with high revenue projects from beginning to end consisting of large volume destructions, pricing, facility coordination, and custom reporting. Assisted in the overseeing of seven employees by managing and delegating work assignments, prioritizing and completing internal and external customer escalations, and training incoming staff on.

United States

Assisted customers with their archival destruction needs in the form of order creation and reporting, order tracking, special billing requirements, meeting contractual timeline's, and account maintenance.

United States

Provided one on one dedicated support for top dollar enterprise customers including but not limited to order processing, custom reporting, coordinating storage moves, new location setups, and strategizing customer needs and business gains with account teams. Regained and rebuilt customer's trust and confidence with the company by showing dedication.

United States

Promoted from call center role to a dedicated customer support role within 6 months of start date due to the ability to learn and adapt quickly.Assisted in completion of team goals by answering calls in a timely manner, completing requests efficiently and accurately, and providing total customer satisfaction with each customer experience.

United States

Recruited to assist other operational departments with their workloads including filing, data entry, new account setups, and communicating with branch personnel on a daily basis, which lead to promotion of New Accounts Coordinator. Assisted the head teller by performing cash audits on tellers as well as the main vault, received and audited cash shipments.

Leadership Workshop

Education record