Amanda Poole Email and Phone Number

As a BSC Warranty Manager at Group 1 Automotive, I oversee the warranty claims processing for multiple dealerships, ensuring compliance with factory and extended warranty policies and procedures. I have more than 20 years of experience in the automotive industry, with a proven track record of delivering optimal efficiency, accuracy, and customer satisfaction.I am passionate about leveraging data to make informed decisions and improve processes. I have completed three Coursera certifications in data analysis, data preparation, and data-driven questioning, enhancing my skills in structured thinking, ad hoc analysis, and data visualization. I apply these skills to monitor and analyze warranty performance, identify trends and opportunities, and provide insights and recommendations to senior management and stakeholders. I am also a team player who collaborates well with diverse individuals, such as technicians, parts managers, service advisors, and accountants.