Senior Sales Operations AdministratorCertified Salesforce Administrator • Administration functions including, user account maintenance, reports and dashboards, lead management/assignment, custom fields creation, custom profiles creation, role hierarchy management, email alerts creation/implementation, new user account creation/setup, approval process creation/implementation, and workflows. • Coordinating globally with various teams of Salesforce admins, developers, and integral team members develop planning strategies. • Coordinate evaluation, scope and completion of user needs including: -Creation of a custom object to monitor and record costing requests internally. Custom object developed under Opportunities to allow users to create a record to submit costing needs for approval. -Creation of reports and dashboards used to monitor bookings and revenue. -Create reports and schedule automatic emails to be sent to users based on information requests. -Data Loader import/export monitoring from our ERP system that updates SF account and product information. • Train new users and grow the Salesforce.com utilization across the organization. Examples including: -Create training guides and presentations. -Training for new/on boarding employees. -Classic to Lightning UI training.Organizational Change Management Team • Planning, developing, delivering, and tracking change management deliverablesfor projects such as Salesforce integrations and onboarding new users/divisions. • Tasks include communications, training, stakeholder engagement, changeimpact assessment, organizational readiness analysis, resistance management,and change reinforcement.Marketing Communications • Advertising through various media • Trade Show Planning • Website Management & Coordination • Coordinating the design of promotional material and distributing in online and offline channels

Newborn and Portrait Photography www.newjoyphoto.com

• Book and coordinate travel • Process expense reports• Calendar maintenance• Create presentation books• Coordinate meetings

• Salesforce Administrator - Implemented Salesforce instance. Set up fields, layouts, permissions, profiles, roles, and all other aspects of the org. • Assist with all administrative and operations aspects of the sales department. • Payroll reporting • Commissions processing • Database management Datatrax • Month end accounting reconciliation • Expense reporting • Reporting Analyst – Financial tracking, sales rep ROI, goals vs. actuals• HR support

• Project administration • Customer service• Dispatching• Marketing • Sales support • Design marketing materials

Advertising Sales Coordinator (12/08 - 4/09) • Designed and updated ads for multiple publications. • Coordinated between advertisers, sales reps, and production staff to ensure all ads were received and ready for weekly production deadlines • Processed advertising invoices • Processed orders, art submissions, copyright registrations, and other general projects Receptionist (12/07 – 12/08) • Answered and directed multi-line switchboard calls • Greeted and signed in visitors • Reported customer feedback to managers • Processed subscription and product orders • Data entry • Mail distribution • Processed daily invoices • Customer Service