Amanda Purtle Email & Phone Number

Olathe, Ks, Us

United States

Overland Park, Ks

Corporate Trainer - VinSolutions July 2015 to Present Develop and deliver high-impact educational content and training to staff on a regular basisand providing instruction, procedural guidelines and experiential growth opportunities.Convert job specific instructional material into progressive training material and correlating certification programs and develop training materials to support and reflect training content.Coordinate and administer recurring internal training programs for all appropriate staffDevelop on-going documentation with respect to product functionality, enhancements, & features & benefits.Maintain expert level knowledge of VinSolutions suite of products and subject matter, the automotive dealership industry as a whole.Participate in product development and enhancement review sessions to continue development as a VinSolutions subject matter expert.Support departmental managers with individualized training needs and coaching for personnel as needed.Conduct reviews on new training personnel and provide feedback to managers.Recommend enhancements to processes and training systems in order to improve efficiency and effectiveness.Tech Support Rep II- VinSolutions March 2013 to July 2015Coaching staff members with related product questions.Website design of banners, editing of photos and corrections.Managing the integration queue by assigning out cases to team members on a daily basis.Successfully managing high volume of integration issues.Provide support documentation for the entire support team.Organize in house events to help motivate team members.Quality scores are consistently in the 90’s based off a 100 point scoring system.Tech Support I - VinSolutions October 2012 to March 2013Answering routine customer questions and concerns.Effectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.

New Centry, Ks

*Entered numerical data into databases in a timely and accurate manner for graphic material orders.*Assisting as the switchboard operator by managing a high volume of calls.*Assisted with administrative duties, file organization and research and development.

Pittsburg Kansas

*Answered questions regarding the store, its merchandise.*Trained and served as a peer coach for new sales associates.*Completed all point of sale opening and closing procedures.*Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Pittsburg Kansas

*Answered phones for customer orders.*Designed banners, logos, and layouts as needed and production of signs for customer orders.*Formatted text and graphics for blog posts, newsletters and other materials.*Monitored production schedules while adhering to assigned budgets.*Ordered and distributed office supplies while adhering to a fixed office budget.

Bachelor Of Science (Bs), Commercial Graphics

No Degree, General Studies

Diploma, General Studies

Activities and Societies: Cross Country Manager and Track Manager all 4 years.