Amanda Mitchell Email & Phone Number

Chelsea, Al, Us

Birmingham, Alabama, United States

Director of external catering events at the Birmingham Zoo. Everything from Birthday Parties, Corporate Events, Weddings, and more!Currently: - Communicate efficiently with clients to create their desired event.- Manages event needs, including security, animal encounters, rentals, staffingand other requests in a timely manner.- Maintains relationships with numerous departments, vendors, and clientsduring stressful situations.- Oversees food presentation and monitors safety protocols.- Increased catering revenue YTD to pre-COVID levels, increasing that revenueYTD by over 13% from 2021.

Birmingham, Alabama, United States

- Controlled shipments, inventory, purchasing and inspection to reduceworkflow gaps.- Assisted in product assortment for upcoming collections.- Determined layout of store merchandise for visual appeal to consumers.- Increased sales over 55% over four years; including the Zoo's front gaterenovations, multiple store moves, and temporary store builds.- Kept stable per capita sales during a global pandemic where attendancedecreased by 50% from the previous year.- Increased product exposure throughout the park, generating an increase inrevenue.

Birmingham, Alabama

- Hires, supervises and evaluates Retail Associate staff, including all training for associates on customer service, point of sale system, our organization’s mission, etc. - Provides employee support through training, evaluating, coaching, counseling, and progressive discipline activities.- Oversees the role of the Retail Supervisor and Retail Associates.- Oversees the merchandising layout of each store, maintaining merchandise and cleanliness of each location.- Oversees all communications with associates including Zoo upcoming events as well as daily and weekly schedules. - Receiving and organizing all merchandise.

Birmingham, Alabama

• Participated in long-term planning, goal setting, and budgeting for all aspect of the Zoo’s teen volunteer program, networked locally with other volunteer administrators on management techniques and promotion methods, maintains knowledge and awareness of trends in volunteerism and designs the program to benefit from them; recruited group and corporate volunteers for Zoo’s annual special events, ensured that an adequate number of orientations were held to meet the needs of the applicant pool.• Collaborated with all staff to reevaluate the teen volunteer program, creating two separate program and formalizing a yearly plan for the programs.• Reevaluated and rewrote the teen volunteer program. • Created and coordinated trainings and orientations, updated the online volunteer database, Volgistics,to ensure volunteer information and assignments were up to date.• Facilitated regular communication with over 200 volunteers.• Participated in long-term planning and goal setting, administered volunteer policies and procedures, completed administrative paperwork as needed, and carried out recognition plans for the program.

Birmingham, Alabama

• Created and coordinated educational events that met the Zoo’s and Education department’s mission. • Worked on department collaboration to help others gain the most from the education department.• Coordinated staff and volunteers during events. • Handled registrations and customer service, paperwork, logistical and organizational method of operations, writing curricula for summer and school break camps.

Bachelor Of Science (B.S.), Business Administration And Management, General

Member of Honors provided by the Collat School of Business

Bachelor’S Degree, Business Management, 3.6 Gpa

Activities and Societies: Minor in International Business Minor in Japanese Member of Honors by the School of Business