Worked as part of the Help Desk team supporting multiple statewide branches, andcorporate offices in banking environment.• Supported remote work, teleconferencing, iOS and Android mobile devices, andbanking equipment.• Account creation and maintenance in Active Directory, O365, teams, Azure, Intune,DUO, VSphere, and multiple banking applications.

• Single person performing IT support for two medical facilities providing 24/7 care including on-call and incidence response.• Coordinated with vendors and contractors to provide telecom and imaging needs. Additionally determined IT needs to include ordering assets and potential for upgrades.• Developed, deployed, and maintained telehealth, remote work, and remote visitation during COVID-19.• Led local incident response to corporate-wide ransomware attack.• Maintained inventory and software licensing.