Amanda Rizzo Email and Phone Number

ExamWorks Southfield, MI (April 2011-Current) Client Coordinator • Responsible for scheduling and coordinating appointments with clients, physicians and examinees. Ensuring client specific specialty requirements are met• Train and mentor all new client coordinator employees• Selected to be Team leader to handle and respond promptly to inquiries from clients and take action on behalf of the client regarding report status and concerns• Utilize multiple databases to enter reports and examinee confidential information• Ensure that all appropriate medical records are at the exam location prior to the scheduled appointment• Excellent customer service skills. Help assist with calls from clients, physicians and patients promptly and accurately

• Assist patients, physicians & other referral source needs by providing exceptional customer services, strong communication skills and the ability to up-sell medical products.• Responsible for working with discharged planners at Botsford Hospital. Tasked with equipment set-up and equipment deliveries. • Process orders from physicians or other referral sources • Maintain & update patient information in computer system• Verify and interpret insurance coverage• Knowledgeable of existing & new information regarding DME equipment & insurance carrier policies• Selected as On-Call Manager, one of five company wide• Mentor all new customer service associates