Amanda Rolett Email & Phone Number

Bryan/College Station, Texas Area

• Responsible for MRP data integrity of: on-hand inventory balances, Bill of Materials, and Routings.• Reviewed production schedules and streamlined processes.• Drove 86% improvement in On Time Delivery by developing key metrics and applying Lean Six Sigma methodologies.• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.• Transferred data for engineering drawings, standards, specifications and manufacturing instructions and procedures

Dynacon

• Act as prime & sole contact for DYNACON Aftermarket Sector, handling upward of $3 million dollars in yearly revenue• Building and maintaining strong bond with customers by, handling their queries and complaints with effective communication and a positive resolution & experience• Liaising with production manager, master scheduler and procurement department/vendors to gather lead times and pricing to produce customer quotations and schedules• Process all customer purchase orders • Provide technical updates, relevant correspondence and communication to customers regarding their orders• Manage customer issues regarding late production, purchasing, and/or quality• Produce and provide all quality documents, C.o.C, Mil Certificates, Calibration Certificates, etc. • Generate RMAs for evaluation of customer property or return of goods• Direct and ensure On Time Delivery to customers and Quality Department• Track costs, margins, and schedules for reports• Head of managing, developing, and forecasting monthly and quarterly sales• Generate reports as needed for departmental meetings• Meet with customers as required• Other duties as directed

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.• Consistently managed 12-person staff, effectively resolving issues, which resulted in top ranking out of 6 teams.• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and business growth strategies.• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.• Handled end to end human resource process, including recruiting, interviewing, hiring, and termination decisions.• Provide analysis of key metrics and recommend steps to improve efficiency and effectiveness..• Established and oversaw performance targets for customer service associates.• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

Bryan

• Reviewed terms of sales, service, and/or credit contracts• Investigated customer accounts and documents • Ensured follow up by mail and phone to insurance carriers or customers on felonious payments• Provided research on unpaid accounts and developed plans for payments• Responsibility for entering all collection information • Evaluate claims denied for payment and poorly paid claims• Resolved inconsistencies and prepared adjustments