Mark Adams Email & Phone Number

Madison, KS

Serves as project manager for a single or multiple mid- to large-sized projects.Responsible for meeting timelines, quality and resource commitments for project(s).Manage and coordinate project direction from analysis through implementation.Actively manage the assembling of the project team, determining project task assignments, identifying resource.

Greater St. Louis Area

Human Resources Specialist, USDA Rural Development (01/14). Provide support and assistance in the hiring and exiting processes of USDA Rural Development. Coordinate and manage multiple newly hired employees to process background investigations. Conduct exit interview process to ensure seamless transition between exiting and on-boarding employees. Report to.

Provide support to Configuration Management Standards Compliance Branch for the Rural Development office of the USDA. Ensure the timely and correct implementation of configuration changes for web-based applications used by the Rural Development Branch. Ensure department heads and vital staff is aware of changes made and processes that must be followed.

Provide immediate customer support to outside customers on USDA web-based grant application and supporting systems. Use Magic for ticket incident management and escalation. Efficiently handle customer complaints to ensure a timely resolution. Research functionality and technical issues while ensure the service level agreement requirements of 1 hour.

Provide effective client support on Thomson Reuters proprietary including Dealing 3000, next generation currency exchange systems and Financial Information Exchange Protocol (F.I.X.) products and network related issues over the phone. Take an average of 25-35 calls a day. Use Siebel and other internal tools to resolve client issues in an efficient and.

Identifying computer-user problems and coordinating to resolve them. Installing, configuring and monitoring local and wide-area networks, hardware, and software. Compiling, entering and processing information. Providing customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting. Plan for the.

Identifying computer-user problems and coordinating to resolve them. Installing, configuring and monitoring local and wide-area networks, hardware, and software. Compiling, entering and processing information. Providing customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting.

A.A.S, Information Technology

High School Diploma