Mark Adams Email & Phone Number

Madison, Ks

Serves as project manager for a single or multiple mid- to large-sized projects.Responsible for meeting timelines, quality and resource commitments for project(s).Manage and coordinate project direction from analysis through implementation.Actively manage the assembling of the project team, determining project task assignments, identifying resource requirements, developing and maintaining project schedule, coordinating the project activities and adhering to project deadlines.Responsible for managing the scope of the project and escalating changes as appropriate.Provide regular updates to users and managers on work performed, plans, budget and overall status.Manage vendor relationships in conjunction with project deliverables.Demonstrate working systems knowledge with the ability to proactively manage issue analysis and solution selectionEmploy business writing skills, managing stakeholder expectations through regular status meetings, project updates, risk registers and issue lists.Serve as subject matter expert for associated business practicesOther duties as assigned based on divisional needsConforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.

Greater St. Louis Area

Human Resources Specialist, USDA Rural Development (01/14). Provide support and assistance in the hiring and exiting processes of USDA Rural Development. Coordinate and manage multiple newly hired employees to process background investigations. Conduct exit interview process to ensure seamless transition between exiting and on-boarding employees. Report to senior members of management of progress of each individual on-boarding. Recommend process enhancements to shorten the time required to start a potential employee.Systems Analyst, USDA Rural Development (06/13). Provide resource analysis and management for system and process implementation. Document requirements of new and proposed systems and applications. Manage people resources and external hiring procedures to minimize impact to productivity. Improve SDLC requirement methodology and implementation. Quality Assurance Specialist, USDA Rural Development (07/12). Provide project support via development and creation of reporting of key metrics including dollars spent, budget remaining, and milestone accomplishments. Provide reporting efforts of weekly and monthly meetings. Create, develop, and maintain account level documentation in preparation for winning new business and recompete business on existing contracts. Section 508 Accessibility Coordinator, USDA Rural Development (07/11). Establishes roles and standards for key members within USDA Rural Development to ensure compliance with Section 508 laws. Conducted training for web developers on the use of Section 508 tools and coding support. Trained helpdesk personnel to support persons with disabilities who have difficulty accessing USDA Rural Development websites. Conducts website scans to ensure compliance with Section 508 laws.

Provide support to Configuration Management Standards Compliance Branch for the Rural Development office of the USDA. Ensure the timely and correct implementation of configuration changes for web-based applications used by the Rural Development Branch. Ensure department heads and vital staff is aware of changes made and processes that must be followed.

Provide immediate customer support to outside customers on USDA web-based grant application and supporting systems. Use Magic for ticket incident management and escalation. Efficiently handle customer complaints to ensure a timely resolution. Research functionality and technical issues while ensure the service level agreement requirements of 1 hour resolution time were maintained.

Provide effective client support on Thomson Reuters proprietary including Dealing 3000, next generation currency exchange systems and Financial Information Exchange Protocol (F.I.X.) products and network related issues over the phone. Take an average of 25-35 calls a day. Use Siebel and other internal tools to resolve client issues in an efficient and timely manner. Engage other team members, second level support, and management only on an as needed basis.

Identifying computer-user problems and coordinating to resolve them. Installing, configuring and monitoring local and wide-area networks, hardware, and software. Compiling, entering and processing information. Providing customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting. Plan for the deployment, support, and collection of vital systems and equipment in support of combat and training operations

Identifying computer-user problems and coordinating to resolve them. Installing, configuring and monitoring local and wide-area networks, hardware, and software. Compiling, entering and processing information. Providing customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting.

A.A.S, Information Technology

High School Diploma