Amanda Schultz Email & Phone Number

Brook Park, Ohio, United States

United States

• Manage all aspects of product ownership, including customer insights, prioritization, roadmaps, etc.
• Support internal business development and innovation opportunities by facilitating the product discovery process
• Support the launch and delivery of key projects, payment efficiencies/enhancements, new products and other initiatives in partnership with PMO
• Conceptualize strategic opportunities to enhance sales and improve customer engagement
• Collaborate across all areas of the organization to provide payment industry expertise and competitive analysis to the enterprise
• Oversee the development and maintenance of third-party relationships with external payments partners and prospective vendor partners

Brook Park, Ohio

• Oversaw the configuration and maintenance of third party products and services that make-up the core banking system at CFNA
• Formed a new team of Business Analysts who made configuration changes in testing & production environments
• Monitored the day-to-day vendor operations and performance against SLAs and KPIs
• Coordinated incident management for critical production issues and resolution with third party vendors
• Provided guidance, direction, and project leadership for new and existing technologies supporting cardholders and internal business stakeholders
• Responsible for moderately large and complex systems analysis and design to support the delivery of high quality services to cardholders and internal business stakeholders

Brook Park, Ohio

• Offered leadership, vision, and active coaching for 8 contact center supervisors and 50+ call center agents who provided credit authorization support to Bridgestone dealers
• Responsible for setting and achieving department SLA’s (average speed of answer, etc.) to ensure best-in-class point of sale credit services to over 8,000 retail outlets
• Evaluated department service level results in comparison to goals; executed appropriate action to improve service when necessary
• Managed all aspects of product ownership for the bank’s loan origination system, including KYC capabilities and fraud strategies
• Provided project leadership and subject matter expertise during a major data conversion/system migration project
• Nominated and selected for the Bridgestone President’s Award

Brook Park, Ohio

• Responsible for the leadership and oversight of the Bank’s compliance with laws, regulations, and internal policies applicable to the Credit Authorization department
• Offered leadership, vision, and active coaching for 2 bank compliance professionals
• Acted as the subject matter expert in the functions and activities that supported credit application processing, sale authorizations, and credit violations.
• Completed Suspicious Activity Reports to report suspicious activity subject to the regulations of the Bank Secrecy Act
• Developed compliance performance reports to identify opportunities for process improvements and efficiencies
• Monitored the bank’s compliance with OFAC requirements

Brook Park, Ohio

- Effectively managed, coached and mentored a team of seven Credit Specialists.- Coached teammates to achieve and exceed service level goals for all areas of business.- Maintain department reports for performance tracking and improvement.

Brook Park, Ohio

- Provided friendly, best-in-class service to customers and a diverse retail store base.- Processed add-on sales and pended credit applications in compliance with banking laws and regulations.- Handled each inquiry with a personalized approach to reach resolution and ensure customer satisfaction.

Master Of Business Administration (M.B.A.), Business Administration, Management

Bachelor Of Business Administration - Bba, Human Resources, Finance