Amanda Shaw Email & Phone Number

Belmont, CA, US

Belmont, CA, US

Philadelphia, PA, US

Little Rock, AR, US

• Manage a book of 400+ customers with accountability for $500,000 in total billed revenue. Manage performance metrics associated with billed revenue, quota attainment, and contract renewals.
• Coordinate customer meetings and business reviews to assess network capabilities, understand client business objectives, and develop product solutions to meet client needs
• Assist clients with the selection and purchase of products, including hosted phone systems, software defined wide area network (SDWAN), internet access and MPLS
• Enable clients to diversify solutions and provide comprehensive service for customers in all industries in the West region

Little Rock, AR, US

• Reported to the Director of Account Management and oversaw a portfolio of 200+ enterprise accounts producing more than $400,000 in monthly revenue across the Midwest and Great Plains regions.
• Owned the customer experience with accountability for resolution of trouble tickets, escalations, quotes, and renewals
• Worked closely with engineers to perform network redesigns and upgrades for larger customers
• Collaborated with internal departments, sales channel managers, and VARS to provide best-in-class service to support business growth objectives

Promoted to manage enterprise and SMB customers in the Chicago market and supported new business sales and retention in the New York and Milwaukee market.

• Reported to the Vice President of Sales and helped develop the Sales Support role for the organization. Worked with a team of five sales professionals and managed contract renewals for more than 700 accounts.
• Initiated cold calling and prospecting activities, arranged new logo meetings on behalf of outside sales representatives, and participated in sales meetings to facilitate upsell and cross-sell revenue
• Developed a retention program and extended the length of customer contracts to 36 months, effectively increasing the total contract value by more than 50%

Itasca, Illinois, US

As a member of the CARE team at CCC Technologies, my responsibilities included but were not limited to responding to customer inquiries in a help desk type of environment. Driving revenue by purchasing, scheduling and project management of moves, adds and change orders, as well as purchasing of telecommunication hardware and software. Growing and building.

Oakbrook Terrace, IL, US

At CIMCO, I worked closely with Direct Sales Channel Account Managers. My responsibilities included calling customers and prospects for current relevant contact information. I also updated their CRM, and customer contracts, and provided order fulfillment materials to customers. I also became comfortable with various Microsoft Office applications and.

Ba, Psychology

Psychology