Delivered high-quality service by efficiently addressing and resolving inquires and issues for a diverse client baseEnsured professional and courteous interactions as the primary point of contactAchieved a 97% renewal rate and saved clients thousands of dollars from September 2022 – December 2022 time frame

Leveraged strong problem-solving skills to efficiently resolve billing and claims issuesProvided specialized support to high-value clients by mastering client-specific benefitsFostered a positive Team environment by highlighting and documenting peer achievementContributed to team excellence through roles such as FMS Champion, Compliment Champion and well as ensuring follow up on escalated matters