Amanda Simms Email & Phone Number

36 Wagstaff Drive

Responsible for both the long-term strategic plans for the Tap Room, Bottle Shop and Events at Left Field along with the day-to-day operations management of the business unit. Creates a welcoming, equitable and inclusive environment for guests and team members through an ongoing commitment to feedback, optimization, innovation and learning. Responsible for the consistent delivery of exceptional beer experiences and brand interactions at the brewery and at all events.Works with management to generate sales objectives, profit targets and other KPIs and leads a team of managers, assistant managers, supervisors and front-of-house and brand ambassadors to deliver on these objectives.Responsible for service quality, atmosphere management, front-of-house facilitystandards, teammate recruitment, hiring, scheduling and performance development and theprocurement of sales channel-specific equipment, fixtures, tools and materials.

36 Wagstaff Drive

Management of multiple sales channels including Tap Room, Bottle Shop (retail), In-House and Out-Of-House events Leadership of Tap Room, Bottle Shop and Events Team, including: Interviewing and Hiring, Learning and Development, Performance Coaching, Employee Engagement, Onboarding, and Scheduling and Payroll.Continuous enhancement of processes in order to increase efficiency and profitabilityProject Manager of omni-channel loyalty/rewards programManage and maintain supplier and vendor relationships Head merchandise program through new product development, sourcing, pricing and merchandising/displaySales reporting and forecasting Develop the overall vision, strategy and direction of event initiatives. Including devising industry-leading concepts and managing stakeholders and event content from start to finishEnsure a clean and welcoming Tap Room environment, maintain and train on high level of customer service expectations

Toronto

Responsible for club and member management during morning hoursProvide up to 500 members per day with above-and-beyond level of customer service; address all questions and concerns of members and employeesDevelop and maintain strong customer relationships in order to ensure an above average level of membership retention Answer all incoming calls and deliver detailed messages to employees and management.Book appointments to accommodate guests’ needsPrecise cash handling of large transactions via various forms of paymentTrack inventory, manage filing, provide administrative support to General Manager and Club AdministratorAdhere to, and promote monthly marketing such as teen fitness, group exercise training, up-selling memberships and tanning packages; top selling CSR

Toronto

Generate quality leads to build customer baseProspect and schedule event and sponsorhip opportunities to increase brand awarenessRecruit volunteers, hire new employees, train and provide on-site management throughout OntarioRecord and report statistical data and photos for management and media useUse social media as an outlet to increase brand awarenessLiaise with event directors to ensure smooth execution of activations prior to, during and post eventTop lead generator in Canada

Toronto, Canada Area

Daily management and building of Canadian licensee and retailer databasesOrganize the Consumer Products aspect of NFL Canada initiatives NFL on CampusNFL Charity Fantasy DinnerNFL Road TripsNFL Thursday Night PartiesTrack monthly royalty reportingAssist in the preperation and execution of retail marketing programs across the countryAssist in event program execution and evaluation of the following NFL events in Canada; NFL Road Trips NFL On Campus NFL Corporate Charity Fantasy Draft NFL Canada Golf Tournament NFL Thursday Night Parties NFL Sunday Social NFL Coach of the YearPrepare detailed post-event reports including measurement of key performance indicators, recommendations for future events, awareness and impact results, and financial performance.Coordinate with Corportate Partners on contract and contest fulfillment

Toronto

Responsible for total control over the floorDeliver legendary customer service to all customers by acting with a customer comes first attitude, discover and respond to customers' needsFollow all cash management and cash register policies and ensure proper cash management practices are followed by shift teamRun breaks in a timely manner and delegate employees appropriatelyAssist with new employee training by positively reinforcing successful performance and give respectful and encouraging coaching as neededPromoted from barista to shift supervisor after six months of work

Toronto

Assisted with the development and execution of four major fundraising eventsCreated and edited captivating promotional materials for special eventsAttended meetings, developed meeting minutes and created detailed critical paths for each eventProspected sponsorship opportunities, delivered sponsorship packages, liaised with corporate sponsorsVolunteer recruitmentImplemented registration processes for each eventProvided marketing and administrative support for sponsorship, marketing and communication departments

Toronto

Operate communication systems, such as telephone, switchboard, intercom, and two-way radio Answer all incoming calls in a timely and professional manner, transferred calls and/or took messages when necessaryRun and file night auditsRoute emergency calls appropriatelyLog all wake-up call requests and perform wake-up call services Carry out various administrative tasks

Sport And Event Marketing

Activities and Societies: Honour StudentSports Marketing, Marketing, Event Management, Fundraising, Personal Selling

Diploma, Fitness And Health Promotion

Activities and Societies: Honour StudentEntrepreneurial Marketing, Leadership and Motivation, Program Management