Responsible for retention and driving revenue among enterprise clients and financial partners, driving strategic engagement with key executives while crafting strategies to increase adoption of our products and identify opportunities for cross selling.

Oversaw a $20MM portfolio of 50+ enterprise accounts providing strategic direction for their operational strategy and insight on industry compliance and mandates. Conducted quarterly business reviews and collaborated with cross-functional teams to accurately identify, assess and address client needs. Identified opportunities to cross-sell and upsell additional reporting, fraud and security services, curating custom offerings tailored to clients’ specific needs, Monitored client revenue streams and KPIs via monthly reports, implementing preventative actions as required. Attended in-person client visits, trade shows, conferences and events. . - Negotiated annual support renewal and professional services contracts resulting in increased revenue of $100K+ year over year- Served as chief client liaison regarding renewal of long term, high revenue-generating contracts and managed all problem and conflict resolution duties for escalated client issues- Managed KPIs and conducted in person QBRs with C-level executives of America's largest restaurant chains- Analyzed revenue and performance statistics to identify cross-sell opportunities and growth plans- Lead cross-functional teams responsible for managing prominent national brands through EMV, P2PE and e-commerce project rollouts- Mentored and provided leadership to Junior Account Managers and other team members

Successfully managed enterprise accounts worth $40MM in contract value. Part of a dedicated team that designed and developed electronic payment solutions utilizing company provided solutions. Worked closely with diverse clientele to discover needs, objectives, and requirements, and developed innovative processes to ensure client success. Analyzed, reported, and interpreted data using multiple sources to create reports detailing trends, projections, competitive analysis, and other performance driven results. Collaborated with marketing and product teams to develop white papers and infographics to educate clients on available products. Coordinated product demos at tradeshow events. - Part of the team that won the first – and many subsequent - RFPs for our new products- Work with the Tier 1 team to guide customers through EMV and P2PE adoption- Successfully guided customers through product migration- Collaboration with internal business partners to achieve client program goals

Main contact for America’s 4th largest bankcard acquirer, for all operational issues relating to both their issued card portfolio and their merchant base. Responsible for providing essential, high value service and ensuring compliance with Visa’s Operating Regulations and the integrity of the Visa brand.- Successfully prepared client for Visa’s bi-annual Business Enhancements- Developed customer facing presentation intended to drive clients towards Visa’s online self help resource with a view to increasing the efficiency of the Account Management team- Coordinate initiatives with both the Client Sales Team and appropriate support resources to ensure client has access to and ability to support, Visa’s latest products and services such as they’re relevant to my client

Managed national account portfolio, maintaining relationships with clients, usually at C-level, to ensure retention and growth. Liaison for marketing agency to produce product marketing collateral and to promote company and customers through national PR programs. - Negotiated renewal contracts for major clients to meet retention goals- Integral to the launch of new products, including TransactionVault, a state of the art payment security and tokenization product- Secured key relationships with major accounts and resellers resulting in increased revenue and pipeline growth. - Inter-departmental liaison for clients to ensure total operational and functional satisfaction and timely issue resolution- Consultant for clients to ensure they are always complying with payment processing security requirements- Captured greater share of clients’ dollars through cross-selling our products

Responsible for branded communications and internal marketing of the brand. UK liaison for Brand Identity Standards throughout Europe. Provided support to EVP, Brand Marketing and Senior Brand Leadership Team for Brand related presentations to US and UK Board, industry partners and Wall Street analysts. - Created strategy for internal marketing and promotion of Capital One Brand- Created and/or approved all communications emanating from Brand to ensure the brand is correctly represented and the Identity Standards correctly applied- Creative development of internal and external Brand education - Worked with UK team to ensure coherent European internal brand marketing campaign- Part of team that developed Capital One’s Brand Identity Standards for use in all marketing collateral and media advertising

Reporting to SVP, Affinity Sales, responsible for developing English and French speaking portfolio, managing external sales team, contracts, and brand enhancing marketing programs. - Part of a team of 5 sent from the UK to help with the start up of MBNA Canada- Identified prospective affinity partners to increase Executed first cross-border affinity deal involving all international units; beat sector goal by 10% - Responsible for presentations that secured a strategic target, leading to increased revenue of $2 million - Wrote winning responses to “Requests for Proposal” from groups seeking an affinity credit card provider, and subsequent development of marketing programs - Responsible for US and Canadian sales force presence at international trade show, including coordination of booth, signage and pre-show marketing