Amanda Soler Email & Phone Number

Scottsdale, Arizona, United States

Chandler, Az

Primary responsibility to take ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment. Provide accurate payment related information and processes phone payments and website inquiries in a timely manner. Review customer history and, where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements. Work with other departments to resolve customer account issues. Document all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Initiate appropriate forms to fulfill customer requests. Research unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Resolution Specialists for resolution. In addition, assisted title room with pulling and organizing titles for various tasks. Provided peer to peer level guidance and advice when new vendor representatives needed assistance with their calls.

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Present menus to patrons and answer questions about menu items, making recommendations upon request. Managed guest relations and answered questions about menu items. Inform customers of daily specials. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Elevated guest satisfaction by investigating and resolving complaints. Provide guests with a fun and friendly atmosphere.

Buckeye, Arizona

Primary duties include entering accounts receivable and payable into Quickbooks. Organize travel itineraries. Coordinate and prepare presentations needed by the team for delivery to the client.

Responsibilities of the team lead is to assist the Care Center Manager in ensuring the professional, efficient and courteous handling of all client, customer, and internal needs. Key tasks included ensuring all employees uphold the company core values at all times. Set an example for staff on attendance and punctuality, field inbound calls when needed, and assist with taking and resolving escalated calls. Working with other departments to resolve customer issues. Assist with Quality Assurance feedback and assist in monitoring and ensuring staff meet all service level goals. Ensure spreadsheets with transportation requests were edited and inputted correctly into the system. Ensure medical justifications were entered correctly into the system. Provide general feedback and coaching to the staff. Work closely with the Team Manager regarding required tasks, job screening and interviewing. Fill in for the Team Manager if and when needed. Trained in PHI (Protected Health Information) and HIPAA laws and regulations.

Phoenix, Arizona Area

Responsibilities include, taking inbound phone calls from California and across the US and scheduling medical transportation for Molina Healthcare members (Medicare & Medicaid) ensuring all of their requests are fulfilled in a courteous and professional manner and in accordance with HIPAA laws and regulations. Educate the members about what types of appointments are covered by their insurance benefits. Assist members with their medical transportation needs, document special notes and/or requirements, answer the members’ questions and/or concerns regarding their transportation. Aid members in contacting their insurance company and updating vital information in the member’s profile.

Las Vegas, Nevada Area

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Present menus to patrons and answer questions about menu items, making recommendations upon request. Managed guest relations and answered questions about menu items. Inform customers of daily specials. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Elevated guest satisfaction by investigating and resolving complaints. Provide guests with a fun and friendly atmosphere. Also I had the responsibility to train new employees according to company policy. A seven day intense training program in which I had to evaluate the trainee everyday on their knowledge of the food menu, wine menu, cocktail menu, and specials menu. Make suggestions to aid the trainee in gaining the knowledge needed to succeed.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.23 Gpa

Bachelor Of Arts (B.A.), Psychology

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities