- Manage research assistants and duties in the Center for Innovation in e-Learning- Conduct course analysis and course consultation for online course improvement- Manage internal and external project tasks- Design, develop and maintain online graduate and doctoral courses in Blackboard- Assist faculty with Blackboard course issues- Create instructional material for educational tools

- Teach fully online: - Computational Thinking in Education - Computing and Information Technology

- Designed, developed and maintained online graduate and doctoral courses in Blackboard- Designed, developed and maintained educational sites for K-12 schools- Assisted Lead Instructional Designer with course analysis and consultation process- Assisted faculty with Blackboard course issues- Created instructional material for educational tools- Developed orientation websites

- Analyzed and reviewed business requirements and enhancements for software as requested by management, internal and external users- Wrote Jira items with requirements and created mockup UI design and reports for new enhancements or bug fixes- Tested and analyzed weekly software build updates to ensure requested enhancements or bug fixes were working properly- Contributed to the new implementation of workflows and procedures for the department

- Served as lead support for software and training issues. - Assisted users with technical and software problems. - Worked closely with Business Analysts to discuss common software issues. - Reported all errors to software developers for fixing. - Tested all new builds of software.

- Served as the expert for newly implemented web-based system ActiveNet - Managed registration and spreadsheet of all event rentals for party halls, rooms, and gym for my assigned center. - Assisted supervisor with administrative paperwork for classes, programs, finances, budget, and fiscal year reports. - Created and implemented a new master Excel spreadsheet for summer camp registration- Coordinated and managed sports leagues for children (registration, scheduling, and monitoring)- Performed office duties such as answering phones, assisting customers, and handling payments on a daily basis