Amanda Sprague Email and Phone Number

Mobile Optical Service for eyeglass delivery, eyeglass adjustments, repairs, measurements, online eyeglass and contact lens ordering, out of network insurance claims filing & insider secrets on best pricing around.

Drive profitable sales growth through the delivery of outstanding customer service.Development of a positive and productive retail selling environment and utilization of the LensCrafters Branded Customer ExperienceDevelop and maintain outstanding associate/doctor satisfaction and retention.Proven track record of sales growth through sales skills and accountability for sales results.Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams.Demonstrated ability to deliver outstanding customer service during direct interaction with customers.Reruit and select associates and doctors.Proven experience and results with a retail or customer service establishment.Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.Success in store merchandising and attention to detail.Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.Abilities to multi-task and delegate to maximize customer interaction.

● Recommended specific lenses, lens coatings and frames to suit customer needs●Assists customers in the selection of frames and coordinated frames with the optical measurements and prescription● Conducted measurements of bridge and eye size, temple length, vertex distance, pupillary distance and optical centers using appropriate tools ●Ensured high quality through accurate measurements, correct pricing, and realistic delivery time quotes ●Maximize Managed Vision Care relationships and sales opportunities● Demonstrates exceptional customer service using the companies “TCE” model● Executed all company initiatives to ensure we were providing excellent service to our customers. ● Answered phones, scheduled appointments and explained insurance benefits to patients.● Enter all patient demographics into the computer system● Maintain all medical records and patient files according to HIPAA privacy policies● Developed and maintained a good working relationship with doctor and host● Provide new contact lens wearers with proper I&R training

● Drive profitable sales growth through the delivery of outstanding customer service.● Development of a positive and productive retail selling environment and utilization of the Sears Branded Customer Experience. Additionally, develop and maintain outstanding associate/doctor satisfaction and retention.● Proven track record of sales growth through sales skills and accountability for sales results.● Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams.● Demonstrated ability to deliver outstanding customer service during direct interaction with customers.● Ability to recruit and select associates and doctors.● Proven experience and results with a retail or customer service establishment.● Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.● Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.● Success in store merchandising and attention to detail.● Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.● Abilities to multi-task and delegate to maximize customer interaction.● VSP Insurance region captain

● Managed all operations of the location to include personnel, merchandising, inventory management, training and safety.● Executed all company initiatives to ensure we are Super Serving our customers. ● Exercise independent judgment and discretion in managing overall performance of the entire retail operation.● Directed and executed planning, prioritizing and delegation skills to maximize the overall sales and profitability of my individual store location.● Trained all associates.

● Managed all operations including filing insurance claims, ordering retail and lab supplies, merchandising and inventory management.● Produced and maintained high quality standards in production of all eyewear.● Exercised independent judgment and discretion in managing overall performance of the entire retail and finish lab operations.● Executed planning and prioritizing skill to maximize the overall sales and profitability of my location.● Provided quality customer service.● Developed and maintained a good working relationship with the doctor.

● Drive profitable sales growth through the delivery of outstanding customer service.● Development of a positive and productive retail selling environment and utilization of the Sears Branded Customer Experience. Additionally, develop and maintain outstanding associate/doctor satisfaction and retention.● Proven track record of sales growth through sales skills and accountability for sales results.● Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams.● Demonstrated ability to deliver outstanding customer service during direct interaction with customers.● Ability to recruit and select associates and doctors.● Proven experience and results with a retail or customer service establishment.● Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.● Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.● Success in store merchandising and attention to detail.● Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.● Abilities to multi-task and delegate to maximize customer interaction.

● Performed pre-testing for the doctor pressure checks and auto refractions using the NCT and Auto refractor machines● Scheduled appointments, verified and explained insurance benefits and provided excellent customer service as a doctor’s tech for the first year.● Assisted with proper frame and lens selection based on the lifestyle questions and customer needs.● Implemented, managed and reinforced quality customer service.● Monitored and enforced Company cash handling policies and procedures.● Maintained facility to corporate standards.● Developed and maintained a good working relationship with doctor/doctors associated with the store location and served as liaison between doctors and store personnel.● Managed all operations of the location to include personnel, merchandising and inventory management.● Executed all company initiatives to ensure we are providing excellent customer service. ● Directed and executed planning, prioritizing and delegation skills to maximize overall sales and profitability ● Trained all associates.● Maintained consistently high numbers in my store matrix and KPI's, and continually went above and beyond my daily, weekly and monthly set sales goals.● Used manual lensometer to perform final inspections of eyewear produced in the on-site lab.