Amanda Steenbergen Email & Phone Number

Indianapolis, IN, US

• Developed and implemented strategic alignment frameworks to ensure project outcomes directly support organizational goals, tracking and maximizing ROI across programs.
• Led comprehensive change and risk management initiatives, employing proactive strategies to minimize disruptions and manage resources efficiently.
• Formulated and executed multi-project plans, establishing inter-team communication channels to support seamless project execution and meet all milestones on schedule.
• Collaborated with cross-functional stakeholders (e.g., Sales, Product, Marketing, Compliance) to determine strategies and objectives, promoting company-wide alignment and goal attainment.
• Managed program budgets, forecasts, and deliverables while implementing data-driven methodologies for process improvements and lead time reduction.
• Provided leadership in developing best practice recommendations and addressing adoption challenges for customers, with a focus on optimizing customer engagement and retention.

• Assembled and guided a top-performing team of Implementation Specialists, ensuring exceptional, concierge-level onboarding for clients.
• Optimized departmental workflows, reducing customers' Time to First Value by 35% through process streamlining.
• Partnered with teams across Strategic Accounts, Customer Success, Sales, Account Management and Product Development to establish clear implementation scope and objectives.
• Assisted the Business Development team in the RFI/RFP process as needed, acting as the primary liaison for sponsors and CROs during their transition from Business Development to Operations.

• Conducted business analysis for Trifecta’s training platform, defining functional requirements to meet client objectives.
• Created and presented product functionality overviews to internal teams and clients, aligning product development with industry needs.
• Analyzed market trends and client feedback to inform product strategy, driving “First-in-Class” solutions in clinical research.

• Directed the development of clinical trial training, supporting operational teams in high-impact training strategies for key clients.
• Collaborated with key opinion leaders in research to create standardized immuno-dermatology training content.
• Led new software development initiatives using agile methodologies, positioning products as industry-leading solutions.
• Engaged with Business Development teams, enhancing proposal accuracy and delivering client-specific training strategies.

Indianapolis, Indiana Area

• Oversaw clinical and business development operations, showcasing Trifecta’s capabilities to potential clients and defining strategies to support clinical training initiatives.
• Served as the primary liaison between clients and internal teams, establishing best practices for clinical trial training and collaborating with sponsors and industry thought leaders to create high-impact training.
• Led a strategic collaboration with pharmaceutical sponsor medical leaders, gathering trial-specific requirements and translating them into interactive training materials for complex algorithms essential to participant.
• Developed customized training content with a focus on immuno-dermatology, partnering with sponsors and key industry experts to standardize rater training and enhance training consistency across trials.

Indianapolis, Indiana Area

• Directed daily operations of interdisciplinary clinical research programs, collaborating with clients to ensure clinical teams consistently met quality, timeline, and budgetary goals.
• Prepared and presented audit documentation for internal reviews and FDA inspections, achieving compliance with zero audit findings.
• Coordinated study partner activities, proactively identifying and resolving issues to maintain compliance with Good Clinical Practice (GCP), Standard Operating Procedures (SOPs), and regulatory requirements.
• Managed inspection readiness for studies, ensuring accurate data maintenance and developing contingency and risk mitigation strategies.
• Reviewed technical content and pricing of study proposals, preparing for bid defense meetings with a focus on accurate project scope and client alignment.

Franciscan St. Francis Health - Indianapolis, IN

• Coordinate and conduct clinical research studies by managing participant recruitment, enrollment, informed consent, and data collection, ensuring all activities align with study protocols and regulatory requirements.
• Maintain accurate study documentation and uphold compliance with Good Clinical Practice (GCP) guidelines, IRB regulations, and sponsor requirements, performing regular quality control on collected data and study.
• Serve as a primary liaison among study participants, investigators, and healthcare teams, fostering effective communication to address participant concerns and promote adherence to study timelines.