Caretaker for children in after school program. Insure they have a snack, do all homework and have structured activities to enrich their learning and life skills

Answer phone and take reservations for shuttle services as well as local taxi. Provide superior customer services and act as a liaison between the customer and dispatch.

I worked with the OM team doing the following:• Audited and maintained integrity of HR data• Wrote and executed reports in SAP for various projects• Worked with payroll and employees to correct all SSN errors• Worked on various continuous improvement projectso Compiled Gallup engagement survey distribution list and organizational structure mappingo Improved of the I-9 intake, recording, and auditing process• Created and distributed other HR reports on a weekly, monthly, quarterly, semi-annual, and annual basis

• Made daily bank deposits and turning in finical and payroll information weekly• Managed all aspects of the office and was a back-up to the manager• Scheduled daily bulk fuel and oil deliveries in and out of the terminal• Changed all gas pricing in the computer and on signs• Improved customer service by implementing new measureso Created a 24 hour response time limit for all e-mail and phone messageso Changed problem resolution time to one week before escalating the problem to a higher managero Received a customer e-mail complementing the timeliness in which problems were resolved• Other general clerical and janitorial duties

• Managed 20 or more people, resolving all conflicts, writing the weekly schedule, and doing time and attendance daily and submitting time and attendance to the payroll department weekly• Scanned and filled all out-of-stock items• Oversaw all bookkeeping activities for over a year• Properly handled all product recalls• Ran the service desk (including money orders, western unions, and lotto sales and redemptions), held daily service huddles, and received and award for superior customer service • Responded to all store e-mail• Trained training mentor• Conveyed all sales goals to department heads• Use of general office equipment (fax, scanner, printer, multi-line phone, paper shredder and computer)