I worked with 4 properties ranging from Cottage Style to Garden Style in Norman, OK. I worked on leasing and marketing strategies that allowed a joint market to lease together. A leasing center was also created for students on campus. This was a project that made us think outside the box and make ideas come to life in a market that was over saturated. I over saw 4 properties with a staff ranging from 13+ employees at each property working hand in hand with the Customer Experience Manager… Show more I worked with 4 properties ranging from Cottage Style to Garden Style in Norman, OK. I worked on leasing and marketing strategies that allowed a joint market to lease together. A leasing center was also created for students on campus. This was a project that made us think outside the box and make ideas come to life in a market that was over saturated. I over saw 4 properties with a staff ranging from 13+ employees at each property working hand in hand with the Customer Experience Manager and the General Manager. I play a part in the hiring process and focused on marketing and sales strategies to help all three properties. Show less

LeasingConduct tours, diligently pursue the close of each sale, perform follow ups, and complete leasing paperwork with prospective residentsTrack traffic, appointments, and leases dailyEnsure the sales floor is maintained in pristine conditionsEnsure the leasing office, lease documents, and marketing materials are up to dateAdminister and review all lease paperworkMarketing and Public RelationsPlan and implement the annual renewal leasing campaignComplete… Show more LeasingConduct tours, diligently pursue the close of each sale, perform follow ups, and complete leasing paperwork with prospective residentsTrack traffic, appointments, and leases dailyEnsure the sales floor is maintained in pristine conditionsEnsure the leasing office, lease documents, and marketing materials are up to dateAdminister and review all lease paperworkMarketing and Public RelationsPlan and implement the annual renewal leasing campaignComplete weekly market surveysContinually evaluate the marketing plan and budget based on preleasing velocity and resident/staff feedback in order to make improvements to the plan and/or adjust for new opportunities or when tactics are not effectiveCoordinate, staff, and attend all campus events that are related to on or off campus housingCooperate with local businesses to keep a good image with the communityCoordinate all community outreach marketing and locator visitor.Leadership and DevelopmentManage leasing staffProvide motivation and oversee sales goals on a daily basisProvide a support system for the leasing team and a method for daily accountability of leasing activityEnsure leasing team has the proper material and supplies needed to be successful.Train and supervise leasing agents to ensure that they are conducting tours, diligently pursuing the close of each sale, completing follow ups, and executing the leasing paperwork thoroughly and correctly.HRAid the Property Manager in the recruiting, interviewing, and hiring of all leasing professionals and agentsAssist with creating the schedule for all leasing agents.AccountingManage all lease files and ensure that they are accurate, complete, and organizedEnsure all executed lease files are entered into the leasing databaseMaintain the overall filing system for all current, future, and in-progress lease files, including the physical files. Admin / GeneralSubmit weekly reporting and weekend update reporting Show less

Responsible for the lease up of a 428-bed property. Directly oversee a team which includes approx. 4 part-time Community Assistants. Responsible for staff training and development, as well as new staff recruitment. Direct and assist future residents through the leasing process, including online leasing, paper leasing, screening and qualifying, as well as onsite and telephone tours. Conduct and educate on all leasing procedures, leasing specials and rates throughout the lease up.Create… Show more Responsible for the lease up of a 428-bed property. Directly oversee a team which includes approx. 4 part-time Community Assistants. Responsible for staff training and development, as well as new staff recruitment. Direct and assist future residents through the leasing process, including online leasing, paper leasing, screening and qualifying, as well as onsite and telephone tours. Conduct and educate on all leasing procedures, leasing specials and rates throughout the lease up.Create and implement marketing efforts throughout the year through campus outreach including partnerships with athletics, co-vending relationships, and social media. Closely monitor online marketing sources and post ads on sites including Craigslist, ForRent, and Apartments.com. Update the community's Facebook, Twitter and Instagram feeds with event photos, community updates, and host contests to promote page interaction and reach. Responsible for implementing marketing efforts throughout the property's lease up. Maintain and report weekly leasing and marketing information for the property as well as the property's market competitors. Also design current marketing plans to help assist with current leasing efforts. Show less

AdministrationMaintain confidentiality of company, client and resident information.Schedule staff assignments.Facilities & EquipmentPerform move-out inspection and assess charges to resident.Prepare vacant units for move-in.Human ResourcesActively participate in accomplishing the Mission of Campus Advantage.Adhere to and promote the Core Values of Campus Advantage.Understand and adhere with established Campus Advantage policies and… Show more AdministrationMaintain confidentiality of company, client and resident information.Schedule staff assignments.Facilities & EquipmentPerform move-out inspection and assess charges to resident.Prepare vacant units for move-in.Human ResourcesActively participate in accomplishing the Mission of Campus Advantage.Adhere to and promote the Core Values of Campus Advantage.Understand and adhere with established Campus Advantage policies and procedures.Maintain a respectful workplace.Report time and attendance.Participate in professional development.Initiate, coordinate or participate in recruiting activities.Manage performance of subordinates.Assist in development of staff.Approve time and attendance.Lead or participate in development and delivery of training.Administer and ensure compliance with Campus Advantage policies and procedures.Marketing & LeasingCoordinate Resident Life Program with marketing efforts.Conduct leasing and marketing activities for prospects from first contact through lease execution, events and promotions.Planning/Budgeting/ReportingPrepare or assist in preparation of annual operating and capital budgets.Residence LifeCoordinate and participate in residence life programmingEnsure effectiveness of residence life programming.Resolve/mediate resident(s) conflicts.Provide superior customer service.Understand needs and expectations of residents and exceed them.Maintain effective communication with residents, parents and the University.Establish or assist in establishing overall goals and objectives for resident community experience.Develop innovative and highly effective resources for site personnel enabling the accomplishment of goals and objectives for the residents' community experience.Create or assist in creating innovative residence life programming.Ensure site personnel are trained and equipped adequately to accomplish residence life goals and objectives. Show less

Marketing & Leasing • Conduct leasing and marketing activities for prospects from first contact through lease execution, events and promotions. • Coordinate or participate in renewal activities. • Ensure all marketing and leasing information is maintained accurately and timely in the company’s information system. RL Residence Life • Coordinate or participate in residence life programming • Attend floor/building/community functions, resident council… Show more Marketing & Leasing • Conduct leasing and marketing activities for prospects from first contact through lease execution, events and promotions. • Coordinate or participate in renewal activities. • Ensure all marketing and leasing information is maintained accurately and timely in the company’s information system. RL Residence Life • Coordinate or participate in residence life programming • Attend floor/building/community functions, resident council meetings/activities, and staff meetings. • Serve as the On-Duty CA as noted on the CA Staff Schedule • Ensure effectiveness of residence life programming. • Resolve/mediate resident(s) conflicts. • Provide superior customer service. • Provide appropriate referrals to residents in need. • Understand needs and expectations of residents and exceed them. • Maintain effective communication with residents, parents and the University.FE Facilities & Equipment • Inspect units in accordance with established policies and procedures. • Perform move-out inspection and assess charges to resident. • Prepare vacant units for move-in. • Maintain your provided apartment in a clean and welcoming manner. • Report time and attendance. • Participate in professional development. • Attend and participate in pre-move-in Staff Residence Life Training. • Participate in methods of staff identification. LA Lease Administration • Manage roommate matching, transfers, move-ins and terminations. RC Risk Control • Provide initial response and reporting of any emergency situations to the property contact person(s). SS Safety and Security • Report incidents in a timely manner. • Implement and conduct emergency procedures. • Identify and report safety and security risks. • Maintain a positive community environment for both residents and employees. Show less