Amanda Thomas Email & Phone Number

Stamford, Connecticut, United States

• Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to.
• Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.
• Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards.
• Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise.
• Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees.
• Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)

Stamford, Connecticut, United States

.Assist in modification of support procedures for deployment of operations initiatives.Participate in testing and validation of the feasibility of roll-out of new or improved restaurant initiatives to restaurants.Collaborate with other cross-functional teams to incorporate the recommendations.Develop and manage project plans, milestones and.

• Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies.
• Coordinate and communicate all external vendor tasks.
• Manage the closeout process for the Philadelphia McDonald’s client by ensuring all sites are ADA compliant and punch lists are completed and signed.
• Visit project sites to evaluate progress and to respond to customers' concerns or questions.
• Proactively communicates project related issues directly with project team.
• Coordinate with suppliers and vendors to ensure our construction teams have the materials they need.

Administrative Coordinator to Finance, and HR Departments 2014 to 2018Administrative Coordinator to Consumer Business and Insights DepartmentProvide range of administrative support for coordinating meetings, conferences, workshops, seminars, special projects, travel, I-expense reports, and events including shipping and receivingSchedule candidate.

Oversee consumer behaviors and provide impeccable customer serviceProvide support to consultants and operators in regards to customer follow upServe as primary point of contact for internal and external customers, working closely with operation consultants and owner operators on all matters pertaining customer issues or inquiries.Improve and maintain.

Resolving any customer complaints and escalating them to upper management if neededResponsible for opening, closing, and managing the restaurant operations throughout the dayManaged the training program for the restaurantPerformed quarterly reviews for front counter and drive-thru staffManaged inventoryHiring for the restaurant staffPerformed shadowing.

Served as primary point of contact for internal and external customersGreet guests with a cheerful infectious attitudeUpdated patient charts and verified insuranceReached out to local hospitals daily to go over neurological surgery schedule and distribute to all neurologists at end of day.Coordinated travel arrangements, scheduled and confirmed meetings.

Master'S Degree, Accounting

GPA 3.8

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General, 3.8