Amanda Thomas Email & Phone Number

Stamford, Connecticut, United States

•Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards•Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.•Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards. •Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise. •Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees.•Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)•Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions•Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Stamford, Connecticut, United States

.Assist in modification of support procedures for deployment of operations initiatives.Participate in testing and validation of the feasibility of roll-out of new or improved restaurant initiatives to restaurants.Collaborate with other cross-functional teams to incorporate the recommendations.Develop and manage project plans, milestones and resources.Implement multiple deployment projects and manage/ participate in large projects.Set milestones and communicate the timelines to other teams/ members.Ensure alignment of cross-functional stakeholders and that other functions and departments are on-board.Manage and resolve project issues; Respond to project related queries.Follow-up with other functions for deliverables and milestones.Conduct post project analysis

•Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies.•Coordinate and communicate all external vendor tasks. • Manage the closeout process for the Philadelphia McDonald’s client by ensuring all sites are ADA compliant and punch lists are completed and signed.• Visit project sites to evaluate progress and to respond to customers' concerns or questions.• Proactively communicates project related issues directly with project team.• Coordinate with suppliers and vendors to ensure our construction teams have the materials they need.• Provide input to weekly status reports for project closeouts.• Learn project management skills through exposure to projects and programs.• Lead weekly calls with general contractors and client to go over closeout and any obstacles that arise. • Builds effective relationships with customers, design team, subcontractors, suppliers, and user groups that reflect and support company core values and meets or exceeds the customer’s expectations.• Schedule, manage and conduct all warranty walks.• Ensure all warranty work, are executed and completed according to company standards and specifications.• Assist the project managers and our client by keeping ground breaks on track regarding permitting. Help coordinate and expedite permits, so we receive them in a timely fashion.• Sets up projects in Client and/or Company project management systems, including all required project documentation. • Updates status of projects and key milestone dates in Client and/or Company project management systems. • Leads or assists in drafting, distributing and tracking of Contracts, Purchase Orders, and Change Orders to subcontractors/suppliers. • Maintains project documentation throughout duration of project • Verifies and manages payment to contractors and vendors during construction

Administrative Coordinator to Finance, and HR Departments 2014 to 2018Administrative Coordinator to Consumer Business and Insights DepartmentProvide range of administrative support for coordinating meetings, conferences, workshops, seminars, special projects, travel, I-expense reports, and events including shipping and receivingSchedule candidate interviews; participate in interview processInput HR information into the portalItemize safe and update the perking toolAssist finance department with processing and distribution of checksUpdate and distribute accounts receivable scorecardMaintain annual tracking of financial assistanceResponsible to keep owner operator files and transaction database currentAuthorize pending financial transactionsPrepare business review checklist and asses reviews; make any necessary revisionsPerform end of the month sales close for the region; answer all sales close questionsRevise the sales tax for the region on a quarterly basisResponsible for Regional accounts receivable process; including updating AR scorecard and performing mid-month and end of month ARProduce demand letters for the region.Prepare quarterly SOX report for the region.Perform month end variance for the region.Create, track, and analyze weekly product mix against regional and market targets for regional leadership and franchisees to help with their business decisions/strategiesProcessed monthly sales for the U.S., East Division, and RegionTracked Region units sold for new menu items

Oversee consumer behaviors and provide impeccable customer serviceProvide support to consultants and operators in regards to customer follow upServe as primary point of contact for internal and external customers, working closely with operation consultants and owner operators on all matters pertaining customer issues or inquiries.Improve and maintain customer retention by providing exceptional customer servicePartner with deployment department on reporting consumer experience of new products or promotions.Host training sessions for owner operators and operations team on how to be customer obsessed.Create consumer reports for the operations and deployment teams.Manage office/kitchen supplies and conference roomsAssist owner operator organizations in managing their customer complaints and retention. Conduct Mystery shops and provide feedbackDesign and Maintain regional customer care site

Resolving any customer complaints and escalating them to upper management if neededResponsible for opening, closing, and managing the restaurant operations throughout the dayManaged the training program for the restaurantPerformed quarterly reviews for front counter and drive-thru staffManaged inventoryHiring for the restaurant staffPerformed shadowing sessions for future managementCompleted daily cash sheet

Served as primary point of contact for internal and external customersGreet guests with a cheerful infectious attitudeUpdated patient charts and verified insuranceReached out to local hospitals daily to go over neurological surgery schedule and distribute to all neurologists at end of day.Coordinated travel arrangements, scheduled and confirmed meetings for PresidentUploaded medical procedures into database and assigned neurologists to cases based on experienceMaintained schedule and distributed to all neurologists at end of dayTransferred phones to emergency services for office closing

Master'S Degree, Accounting

GPA 3.8

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General, 3.8