Amanda Thomson Email and Phone Number

Responsibilities include:Conducting Independent Assurance Reviews for Change Delivery. Capture and report findings whilst making recommendations to support successful Change Delivery.Managing engagement with key stakeholders, planning pipeline Assurance Reviews and supporting the production of Independent Assurance Plans.

Senior Manager, BA Managed Services Lloyds Banking Group TransformationResponsible for a team of c150 Permanent/Contractor BA colleagues dispersed across the UK.Line Management of 15 Lead BAs; conducting monthly one-to-one Coaching and Mentoring, and quarterly Performance Reviews in line with LBG Values and Behaviours.Accountable for the BA Resource Management across a number of portfolios to meet Heads of Change needs.Upskilling of BA colleagues through on-site training days, “lunch and learn sessions” in order to deliver effective assignment allocation.

Test Manager, Strategy, Governance and Support Responsibilities included delivering central MI and measuring KPIs; reconciliation of the Change Services Cost Centre; auditing collateral of all projects; Demand & Supply forecasting; and representing Global Payments at the Testing Community of Practice and Group Testing Working Groups.Lead for: Testing Services’ development of Automated Test Scripts; delivery of Automated Test Execution Daily Status Report; and managed the design, delivery and implementation all Continuous Improvement initiatives.

Test Manager, Lloyds Banking Group Global Payments Verde Programme – Stakeholder Management Production and sign-off of all testing collateralTesting of Global Payments reconciliationsManagement of UAT & Live Trial Testing Colleague Management and Development.

Change Manager, Lloyds Banking Group Fraud OperationsPost-Integration first occurrence validation.Implementation of the 'As Is' and the 'Go To' processes. Financial Process Reviews.Community Bank Process Change requirements roll-out.Management of Implementation Plan

Manager, Lloyds Banking Group Quality Excellence & Outbound TelephonyResponsibilities included providing Senior Management support, offering operational solutions and guidance to assist in the development/implementation of a variety of activities:Cross Channel Transaction Monitoring SME providing specialist knowledge on projects relating to digital and telephone banking.Mitigating risks through clear and robust accountabilities.Primary point of contact for problem resolution.Reviewing processes to identify waste and streamlining to improve efficiency following LEAN methodology.Recommend and implement changes to the way in which the team operated to improve service quality and operational efficiency.Provision of communications to increase awareness of fraud within LBG in addition to external agencies. Implemented and developed Fraud Risk Management Quality Assessment Team achieving 93% reduction in breached calls over 11 months.