Amanda Torrence, M.Ed. Email & Phone Number

Winston-Salem, Nc, Us

Winston-Salem, Nc, Us

New York, New York, United States

Position eliminated due to financial and organizational restructure.-Built and maintained a portfolio of partner (client) relationships, inclusive of PK-12 schools, districts, networks, state agencies, and nonprofits in multiple states, which optimized customer satisfaction as well as exceeded revenue targets. -Resourced a list of over 500 major prospective partners in the states of New York, Texas, and California, sending over 500 cold email outreach communications, facilitating… Show more Position eliminated due to financial and organizational restructure.-Built and maintained a portfolio of partner (client) relationships, inclusive of PK-12 schools, districts, networks, state agencies, and nonprofits in multiple states, which optimized customer satisfaction as well as exceeded revenue targets. -Resourced a list of over 500 major prospective partners in the states of New York, Texas, and California, sending over 500 cold email outreach communications, facilitating approximately 30 Zoom-based sales pitches, ultimately yielding 10 contracts in progress. -Worked with a team of account managers to support 233 partners that employ the Relay graduate student population of 1537, ultimately yielding a revenue of over $18 million.-Developed all aspects of partner experience for Relay’s client base of 233 districts and charters, including: onboarding, implementation, and ongoing support.-Researched and applied the market demand for specific content and certification areas and the alignment with Relay’s programs in order to respond to partner needs and expand revenue streams in over 13 states.-Identified and responded to opportunities to support and expand partnerships through high-impact RFPs and RFQs.-Cross-collaborated regularly with instructional leaders to review program impact, partner and student satisfaction to inform partner retention and satisfaction.-Sought solutions to issues that arose during or after program implementation at the participant level, as well as the partner level through strong communication, problem solving, and internal collaboration.Liaised effectively with admissions & prospective students teams to maximize enrollment.-Employed protocols for collecting, managing and analyzing data to track and measure partner experiences and drive continuous improvement.-Led local advisory committees, including fostering relationships with external stakeholders to secure their membership and investment. Show less

New York, New York, United States

-Managed partner success and renewals for all 35 K-12 charter and district partners as it relates to acquiring prospective teacher residents for Title I schools in an urban education setting. -Through K12 partner investments, accrued $1.53 million in revenue within my assigned portfolio.Served as the day-to-day primary point of contact for NYU Teacher Residency (NYU TR) partners during teacher resident selection and hiring. -Ensured partners are sharing marketing and recruitment… Show more -Managed partner success and renewals for all 35 K-12 charter and district partners as it relates to acquiring prospective teacher residents for Title I schools in an urban education setting. -Through K12 partner investments, accrued $1.53 million in revenue within my assigned portfolio.Served as the day-to-day primary point of contact for NYU Teacher Residency (NYU TR) partners during teacher resident selection and hiring. -Ensured partners are sharing marketing and recruitment materials in alignment with NYU TR deadlines. Planned and executed partnership 4 annual recruitment events in collaboration with partners that yielded over 750 prospective students.-Assisted in the research, recruitment, and RFP process for prospective K-12 partners, as well as facilitated initial sales presentations and meetings with those potential stakeholders. -Created and facilitated onboarding systems for new school district and charter partners into the marketing, hiring and selection processes. -Coordinated the scheduling of approximately 1200 interviews annually between candidates and hiring managers.-Created systems and structures to streamline key partnership documents to partners, NYU faculty and Residents. -Ensured LOI, MOU, and MOA processes are operationalized to sign and re-new district and charter partnerships. -Collected and analyzed data related to national and regional educational trends, as well as the areas of success and risk of NYU TR partners.-Coordinated key processes and systems to create strong processes between NYU faculty, and district/charter partners to support strong onboarding of Residents into their Residency sites. -Facilitated monthly partner progress check-ins as well as annual data lookback and planning meetings with partners.-Managed online systems such as Salesforce, Slack, Zoom, Hubspot, Asana, and Monday.com.-Engaged in site visits and classroom observations for prospective new schools and teaching mentors for the program. Show less

Athens, Georgia

-Continues community engagement initiatives within the division, as a result of a departmental merge to create the newly formed Department of Engagement, Leadership, and Service. -Advises IMPACT Service Breaks, an organization of 57 students that implements 26 service-learning trips across the United States and 12 Athens-based trips, engaging 400 university students on trips annually.-Advises Serve UGA, an organization of 29 students who serves as liaisons between campus and local… Show more -Continues community engagement initiatives within the division, as a result of a departmental merge to create the newly formed Department of Engagement, Leadership, and Service. -Advises IMPACT Service Breaks, an organization of 57 students that implements 26 service-learning trips across the United States and 12 Athens-based trips, engaging 400 university students on trips annually.-Advises Serve UGA, an organization of 29 students who serves as liaisons between campus and local non-profits, coordinates service events for students, and educates students about social issues.-Coordinates various social awareness programming, professional networking events, conference planning, and civic engagement initiatives.-Oversees the University’s large days of service, such as Dawg Days of Service (1300 students) and Interfaith Day of Service (100 students).-Develops curriculum and teaches a weekly course as well as ongoing trainings for student leaders.-Facilitates the engagement of over 1200 students in local community service through Serve UGA & Serve Athens initiatives annually.-Oversees the department’s service tracking through the GivePulse and Involvement Network platforms-Advises Service Squad, an open-access student organization of 20 students dedicated to first-year students’ service and leadership development.-Develops terminology, curriculum, and assessment measures for the Division of Student Affairs to be in alignment with the community service focus of the 2025 strategic plan. -Provides 1:1 engagement coaching to students who are looking for ways to get involved.-Serves as primary contact for emergency on-call rotations and risk management challenges that occur during all service trips and events.-Supervises two Master-level graduate students and one Doctoral Teaching Assistant.-Manages two budgets totaling $144,150 allocated to 43 student organizations and programs. Show less

Athens, Georgia

Athens, Georgia, United States

-Advised LGBT Resource Center Ambassadors, an organization of 12 students who serve as ambassadors of the Center and its mission across the University of Georgia.-Coordinated and facilitated LGBT Safe Space Trainings for staff, faculty, and departments across the institution. -Supervised one Master-level Graduate Assistant.-Planned and implemented the Center’s annual Connect Conference, including securing a keynote speaker and fundraising over $2000 from multiple campus… Show more -Advised LGBT Resource Center Ambassadors, an organization of 12 students who serve as ambassadors of the Center and its mission across the University of Georgia.-Coordinated and facilitated LGBT Safe Space Trainings for staff, faculty, and departments across the institution. -Supervised one Master-level Graduate Assistant.-Planned and implemented the Center’s annual Connect Conference, including securing a keynote speaker and fundraising over $2000 from multiple campus donors.-Developed various assessment tools to collect data on student levels of involvement and learning. Show less

Athens, Georgia, United States

-Advised Leadership UGA, a yearlong program that teaches 15 students about leadership development-Created and facilitated a Tour of Georgia, a state-wide tour where students learned about Georgia’s economic development.-Developed and restructured course curriculum for the following year’s cohort.-Hosted social dinners and capstone banquets for student leaders. -Oversaw the assessment intake and analysis on barriers preventing students from engaging in leadership… Show more -Advised Leadership UGA, a yearlong program that teaches 15 students about leadership development-Created and facilitated a Tour of Georgia, a state-wide tour where students learned about Georgia’s economic development.-Developed and restructured course curriculum for the following year’s cohort.-Hosted social dinners and capstone banquets for student leaders. -Oversaw the assessment intake and analysis on barriers preventing students from engaging in leadership opportunities.-Supervised one Master-level Graduate Assistant. Show less

Columbia, South Carolina

-Provided individual advising for a caseload of approximately 300 first-year, second-year, and transfer students in the College of Engineering and Computing.-Created and maintained graduation plans for incoming university students.-Served as preliminary reviewer for transfer credit evaluation process among 300-student caseload.-Assisted students in transitioning to college, academic planning and progression, and engagement on campus.-Served as a campus resource to help students… Show more -Provided individual advising for a caseload of approximately 300 first-year, second-year, and transfer students in the College of Engineering and Computing.-Created and maintained graduation plans for incoming university students.-Served as preliminary reviewer for transfer credit evaluation process among 300-student caseload.-Assisted students in transitioning to college, academic planning and progression, and engagement on campus.-Served as a campus resource to help students find connection and sense of belonging at the university. -Managed online systems such as EAB Navigate, Banner, and DegreeWorks to further document the academic and personal development of each student in the assigned caseload. -Developed and maintained professional relationships with campus partners, parents/guardians, and faculty while upholding FERPA and associated privacy policies.-Hosted outreach events with first-year students in college-specific living learning communities. Show less

Athens, Georgia Area

-Co-advise ServeUGA, a student group of 26 who serves as liaisons between campus and local non-profits, coordinates service projects for students, and educate students about social justice issues.-Oversee Dawg Day of Service, UGA’s largest annual day of service, with over 500 volunteers and 27 community partners.-Facilitate weekly service reflections for students who have gone through the Office of Student Conduct.-Conduct weekly one-on-one advising meetings and assist with planning… Show more -Co-advise ServeUGA, a student group of 26 who serves as liaisons between campus and local non-profits, coordinates service projects for students, and educate students about social justice issues.-Oversee Dawg Day of Service, UGA’s largest annual day of service, with over 500 volunteers and 27 community partners.-Facilitate weekly service reflections for students who have gone through the Office of Student Conduct.-Conduct weekly one-on-one advising meetings and assist with planning of retreats for executive board members.-Select ServeUGA’s Sustainable Service Grant applicants and delegate approximately $10,000 to recipients. Show less

Providence, Rhode Island

-Assisted undergraduate student Resident Assistants in developing living-learning communities that support pre-college students’ holistic growth and well-being.-Managed two residence halls of 50-200 students each. -Supervised 12 undergraduate student Resident Assistants, including leading a weekly staff meeting, weekly one-on-ones, creating and managing a duty schedule, and writing evaluations.-Served on a 24-hour emergency on-call rotation as part of a multi-level crisis response… Show more -Assisted undergraduate student Resident Assistants in developing living-learning communities that support pre-college students’ holistic growth and well-being.-Managed two residence halls of 50-200 students each. -Supervised 12 undergraduate student Resident Assistants, including leading a weekly staff meeting, weekly one-on-ones, creating and managing a duty schedule, and writing evaluations.-Served on a 24-hour emergency on-call rotation as part of a multi-level crisis response system.-Assisted in assigning housing to approximately 5000 summer camp students as well as to students entering the Fall 2017 academic semester. Show less

Master Of Education - Med, College Student Affairs And Administration, Graduate Student

Bachelor Of Science (B.S.), Elementary Education And Teaching

Member of the Educational Honors Society, Kappa Delta Pi, which recognizes academic excellence. Received an Academic Certificate in Civic.