In my current role as a Sales and Service Manager at Sephora, I lead a dynamic team of beauty advisors to exceed sales targets and provide personalized service to our clients. My expertise lies in training and developing staff, implementing effective sales strategies, coordinating events and personalized service initiatives all while fostering a positive and inclusive store environment.

- Communicated in depth product knowledge to clients -Provided one-on-one consultations that included skincare and make-up application- Advised clients on skincare, hair care and fragrance based on individual needs - Demonstrated excellent customer service with enthusiasm - Provided custom makeovers to clients

- Prepared, edited and proofread correspondence and legal documents such as briefs, statements, orders, agreements, subpoenas and similar legal documents in preparation for hearing;- Performed basic administrative duties such as answering office phone calls and e-mails, booking conference rooms, filing legal records, photocopying and faxing;- Established and maintained calendar for assigned attorneys;- Organized and maintained legal files and records;- Answered office phone calls and responded to e-mail correspondence;- Conducted legal research and provided legal support to assigned attorneys; and- Prioritized various projects assigned by multiple attorneys and finished those tasks in a timely manner

- Named #1 Brand Ambassador of 2014 in this location- Provided an elevated customer experience that lead to consistent positive customer feedback surveys- Demonstrated leadership in cash-wrap operations in compliance with company procedures- Communicated with the customer the benefits and features of the brand credit card- Utilized product knowledge with confidence- Maintained visual merchandize display standards-Exceeded company standards for all operational processes: Shipment Processing, Markdowns, Replenishment and Recovery of Sales Floor and Stockroom

- Answered phone calls and responded to letters regarding civil complaints and requests for legal assistance from those incarcerated- Performed administrative tasks such as reading, summarizing and filing complaints and requests for legal assistance