Amanda Unger Email & Phone Number

Winchester, Va, Us

Winchester, Va

Responds to inquiries and requests from members and other individuals within a 24/7 high volume contact center. Navigates multiple systems to assist members with inquiries and requests. Ensures optimal member experience and customer service. Analyzes, researches & resolves problems & discrepancies related to member accounts and loans. Performs transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. Understands and complies with federal and NFCU regulations pertaining to company and federal rule. Effectively and tactfully interacts with members in difficult situations. Performs mathematical calculations and works accurately with numbers. Maintains composure in a high production and ever changing environment. Uses active listening skills to accurately respond to inquiries and account requests. Navigates multiple screens, PC applications and adapts to ever changing technologies. Identifies product opportunities and advises members of other NFCU products and services that may fit their needs. Obtained the PAL Validation skill. Serves on multiple focus groups to enhance gain knowledge and enhance members’ experiences. Creates and distributes meeting minutes and notes from focus group meetings utilizing Microsoft Word and Power Point.

Winchester, Virginia

Responds to inquiries and requests from members and other individuals within a 24/7 high volume contact center. Navigates multiple systems to assist members with inquiries and requests. Ensures optimal member experience and customer service. Analyzes, researches & resolves problems & discrepancies related to member accounts and loans. Performs transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. Understands and complies with federal and NFCU regulations pertaining to company and federal rule. Effectively and tactfully interacts with members in difficult situations. Performs mathematical calculations and works accurately with numbers. Maintains composure in a high production and ever changing environment. Uses active listening skills to accurately respond to inquiries and account requests. Navigates multiple screens, PC applications and adapts to ever changing technologies. Identifies product opportunities and advises members of other NFCU products and services that may fit their needs. Obtained the PAL Validation skill. Serves on multiple focus groups to enhance gain knowledge and enhance members’ experiences. Creates and distributes meeting minutes and notes from focus group meetings utilizing Microsoft Word and Power Point.

Winchester, Virginia, United States

Dulles, Virginia

Purchased all office, janitorial, break room and coffee supplies for Dulles and Charlottesville locationsProcessed purchase requisitions and maintained log for purchasing department Maintained all spending and credit card requestsWorked closely with vendors to find and maintain the lowest price for items and services renderedWas in charge of scheduling and maintaining vendors throughout the building for services Communicated effectively in writing; drafted reports and summaries as well as other correspondence for the companyCovered the front desk when receptionist was out, at lunch or in meetingsMaintained, copied, and filed expense reports for entire executive and administrative staffAssisted Administrative staff with special luncheons, meetings and staff functions

Sterling, Virginia

First point of contact for facilities; handled phone calls for issues for 9 buildings.Processed work orders for all calls and issues, maintained monthly records.Processed weekly and monthly reports for Facilities Department.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information when regular receptionist was out of the office or in meetings.

Associate'S Degree, International Cuisine, Graduate Magna Cum Laude

International cuisine Management classes Nutrition Math, English and Public Speaking

General Studies Diploma, High School/Secondary Diplomas And Certificates