-Ensures delivery of excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments and outside parties to resolve claims.-First point of contact for general inquiries regarding processes and procedures.-Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer satisfaction.-Daily and CAT claims meditations coordinator.-Claims Coordinator back-up… Show more -Ensures delivery of excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments and outside parties to resolve claims.-First point of contact for general inquiries regarding processes and procedures.-Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer satisfaction.-Daily and CAT claims meditations coordinator.-Claims Coordinator back-up .-Vendor Contact.-Weekly reports to management. Show less

• Evaluate students reading comprehension/technical writing and score test item.• Accept the required grading criteria from each state and must maintain consistent and reliable scoring throughout each project.• Selected to work on field test for upcoming school year and appeals from the school regarding scores based on accuracy and attendance in projects.

• Worked closely with the organization to administer, schedule, support, and evaluate both current and future underwriting training needs to foster career, skill, and technical growth for the underwriting staff. • Worked with appropriate Business Units and Subject Matter Experts (SMEs) to identify technical, compulsory, and compliance training requirements. • Facilitated dissemination of information on appropriate training opportunities through bulletins, posters, newsletters, email… Show more • Worked closely with the organization to administer, schedule, support, and evaluate both current and future underwriting training needs to foster career, skill, and technical growth for the underwriting staff. • Worked with appropriate Business Units and Subject Matter Experts (SMEs) to identify technical, compulsory, and compliance training requirements. • Facilitated dissemination of information on appropriate training opportunities through bulletins, posters, newsletters, email, and other media in a timely manner.• Maintained training course schedules and calendars, assisted with logistical planning, and preparation for classroom training and workshops.• Assisted participants with travel arrangements, secured outside meeting rooms, meals, and other events related to certain training courses.• Assisted in compiling course evaluations and analyzing data using reports, charts, etc.• Involved heavily in creating course material for Underwriting School such as manuals and tests. Test proctor. Show less

• Used a higher level of underwriting discretion within authority level to approve more involved risks and/or structure coverage.• Provided technical advice to agents, processing staff and less experienced underwriting staff.• Facilitated a three week Personal Lines underwriting class with great success. • Heavily involved in mentoring, training, and quality review for Tampa and Jacksonville staff.• Developed and maintained comprehensive understanding of corporate manual rate… Show more • Used a higher level of underwriting discretion within authority level to approve more involved risks and/or structure coverage.• Provided technical advice to agents, processing staff and less experienced underwriting staff.• Facilitated a three week Personal Lines underwriting class with great success. • Heavily involved in mentoring, training, and quality review for Tampa and Jacksonville staff.• Developed and maintained comprehensive understanding of corporate manual rate, rules and procedures.• Assisted agents by phone or email to assist the insured’s needs.• Supervised staff of 15 Underwriters. Show less

• Processed and maintained daily tasks that involve changes to customers’ homeowners policies.• Assisted Claims unit heavily taking insured’s statements during 2004 hurricanes.• Trained new associates on processing. • Handled overnight checks by inputting in system.

• Processed payroll for the store, created weekly schedules, supervisor of customer service, and in charge of daily monetary reports. • Reported to district quarterly to audit paperwork processed on a daily basis for the store. • Handled employee files, coached/trained new employees and came up with new ideas to motivate the workers to become team players.• Supervised a staff of 30 Customer Service Representatives.• Provided customer service to consumers.