Amanda Walsh Email and Phone Number

Customer serviceo Delivering effective and efficient Customer Service via email, chat (Tidio) and phone. o Providing knowledgeable answers to questions about product, pricing and availability.o Resolving complaints in a timely manner, reviewing their origin and taking the necessary measures to prevent them from reoccurring.o Developing and implementing customer service policies/procedures and adhere to these.Financeo Preparing month-end reconciliations.o Assisting Management with the preparation of monthly management accounts.o Processing supplier invoices and matching to purchase orders and payments.o Reconciling purchase orders matching the line items on the PO to the line items on the invoices.o Creating draft orders on Shopify.o Processing and monitoring courier claiming. o Requesting credit notes for faulty items.o Managing and maintaining debtors’ and suppliers’ ledgers.o Bank reconciliations.o VAT/ RTD Return.o Payroll.o Processing employee expense claims.o Assisting qualified Accountant in preparation of year-end Audits.Purchasing & Sales o Processing orders on Shopify liaising with other team member on a daily basis to discuss all orders to be fulfilled.o Creating shipments on Fastway or quoting and booking specialized courier services to deliver orders in a timely and secure manner. Monitoring and co-ordinating these accordingly.o Managing back orders always communicating and updating the customer about the orders status. o Tracking all price changes and updating new prices into the relevant systems.o Entering transfers from Suppliers to Shopify in order to receive incoming purchase orders and inventory from them.o Uploading & maintaining new products onto our website.o Identifying potential Suppliers.o Placing orders with assigned suppliers and ensure the delivery in a timely manner.o Maintaining and updating Product Photos and Press Photos folders and contact sheet.

• Processing sales invoices.• Dealing with payments in person (cash/card machine) and over the phone.• Posting supplier invoices and receipts.• Reconciling purchase orders matching the line items on the PO to the line items on the invoices.• Processing, monitoring, and chasing payment of courier damaged claims. • Requesting credit notes for fault items.• Monthly Reconciliation of debtors and suppliers ledgers.• Ensuring timely payments of invoices, expenses claims, and refunds.• Preparing weekly bank and cash account reconciliations.• Assisting Management with the preparation of monthly management accounts i.e. accrual and prepayments, deferred income, fixed assets, and cost of goods sold. • VAT/ RTD Returns.• Monthly Payroll.• Processing employee expense claims.• Assisting qualified Accountant in preparation of year-end Audits.• Petty cash. • Dealing with all the accounting-related queries promptly.

Accounts Payable: Ensuring all supplier invoices, employee expenses, agent commission, and student refunds are processed on time; Organising supplier (manual) payment runs; Sending out remittance letters; Setting up beneficiary when necessary; Reconciling supplier's account with the statements received to identify and analyse aging problems, resolving any differences.Accounts Receivable: Allocating payments received from different portals; Investigating any payment received unallocated; Weekly aged debtor report run; Chasing payment via email and telephone; Reconciling customer account; Issuing customers statements.Reconciliation: Bank accounts and credit cards reconciliation; Supplier and creditor account reconciliation; Refund and commission account reconciliation.Month End: Running reports to assist in the month-end process; Preparing accruals and prepayment journal; Income advance account reconciliation; Payroll accrual adjustment; Fixed assets depreciation.Cash Report: Weekly consolidation of all bank accounts receipts and payments, tracking, and categorising income/expenses.Payroll: Calculating monthly payroll for all staff and assisting with payroll queries.Assisting auditors with queries for a year-end audit.Liaising with other teams to resolve queries, where applicable. Ensure that queries are handled quickly and efficiently.Participating in improvement projects and initiatives in addition to performing day-to-day tasks.

• Maintenance of Sales ledgers• Generation and sending of Sales invoices• Accounts Reconciliations• Dealing with customers invoice queries• Taking Direct Debits in a timely manner• Setting up a new DD for Customers• Contacting customers phone/email for outstanding payment• Daily Bank Reconciliations• Contract Extension and Contract Re-alignment • Extension Income, Extension Stock, and Extension Depreciation Reconciliation• Any other ad hoc duties as could be expected of an Accounts Assistant

Manage accounts for KLJCR Ireland Limited, a private company, and its client SwiftComply (www.swiftcomply.com)General accounts management and month-end accounting including:• Routine bookkeeping;• Recording of money spent and money received transactions, in different currencies (USD, EUR and GBP), for the correct accounts and periods;• Transaction processing of supplier and debtor invoices and credit notes and allocation of purchase orders in accounts system;• Processing company credit cards and employee expenses;• Bank reconciliation of transactions to Euro, GBP and USD accounts;• Compiling and submitting the VAT 3 returns;• Compiling and submitting the P30;• Monthly management accounts - P&L (by region and in aggregate);• Budget management: reporting of month-end and YTD actual results vs budget/forecast variances; and• General administration including writing policies, filing financial documents, assisting Director/COO as required.

Worked with various families on arriving in Ireland whilst learning English. Duties included: • Adhering to a strict time schedule to accommodate inflexible school and activity times; • Assisting children with their homework while also listening to, encouraging, and motivating them to learn. • Constantly observing and assessing the children’s health and well-being; • Liaising with parents and discussing any incident or difficulty that may have occurred; • Ensuring the safety and enjoyment of the children in my care; • Planning a variety of play-based activities/experiences that stimulate and support children’s learning and development at an appropriate level to meet their individual needs; and • Providing healthy, nutritious refreshments and promoting healthy lifestyles for child and family.

• Creating an annual plan for the class in which I oversaw and executed the plan to a high level of satisfaction; • Developing recreational and educational activities that promote the student's learning; • Liaising with other teachers to develop better teaching methodologies; • Participating in weekly teachers’ meetings for the planning or redesign of learning activities; • Liaising with parents of the students to develop a strong communication portal to discover students’ strengths and weaknesses which can assist with their educational needs; • Communicating to parents the relevant events/learning of the day to day school term; and • Respecting the abilities of a child’s development capabilities and being aware of their limits.

• Knowing the teacher's annual plans of their subject/discipline in which stage of the plan they are currently in; • Assisting and participating in the teacher's educational tasks of their subject and developing activities with the students;• Participating in projects or activities to support the school education scheduling program; • Observing the teachers developing themes/content to support the students in the class at their relevant stage of learning; • Developing teaching actions such as varying methodologies of teaching practices and/or interdisciplinary approaches in order to suit the learning needs of students; • Knowing the general students exam performance obtained through SARESP(Leaving Certificate equivalent) for better understanding and to make adjustments to the teachers annual plans; • Participating in weekly teachers meetings for the planning or redesign of learning activities; • Monitoring and assisting the coordinator teacher in their pedagogical actions.

• Creating, typing and archiving of documents related to the laboratory; • Guaranteeing the smooth operation of the laboratory; • Ensuring the integrity of all property installed in the interdisciplinary laboratory;• Controlling frequency of users. • Identifying equipment issues with software and/or hardware and perform the resolution of the problem or report it to the appropriate agency;• Conducting a research project related to the training of educators.