Amanda Watters

Amanda Watters Email and Phone Number

Business Analyst for Sales and Service Cloud | A vital bridge between business and technology.
Amanda Watters's Location
Attleboro, Massachusetts, United States, United States
Amanda Watters's Contact Details

Amanda Watters work email

Amanda Watters personal email

n/a
About Amanda Watters

Amanda Watters is a Business Analyst for Sales and Service Cloud | A vital bridge between business and technology.. Colleagues describe her as "I had the privilege of being Amanda's leader during her time at USS, and I can say without hesitation that she is one of the most exceptional individuals I've had the pleasure of working with. What sets Amanda apart is her extraordinary ability to "figure things out" – a rare combination of sharp intelligence and practical common sense that's increasingly uncommon in today's corporate world. She has an uncanny knack for navigating even the most complex organizational structures with ease, finding creative solutions. She knows how to map out issues and create clear steps to solve them - all while orchestrating a team to rally behind her. Whether faced with technical challenges, organizational roadblocks, or stakeholder concerns, Amanda consistently finds a way forward, often discovering innovative paths that others might miss. From day one, Amanda's natural ability to connect with others stood out. She has this rare gift of making everyone feel heard and valued, whether they're a senior executive or a new team member. Her empathy isn't just a professional skill – it's who she is at her core. I've watched her stay late to help colleagues understand complex requirements, bring calm to tense situations with her gentle humor, and consistently put others' needs before her own. What I admire most about Amanda is her authentic care for her team's wellbeing. During challenging projects, she would often step up to shoulder extra responsibilities, not because she had to, but because she saw a chance to help others succeed. This, paired with her attention to detail, led to her being promoted two times within two years. Her natural curiosity and genuine interest in others' perspectives led to strong relationships across all departments, making her an invaluable bridge-builder in our organization. I've had the joy of watching Amanda grow from a capable analyst into an inspiring leader, and I can say with absolute certainty that any organization would be fortunate to have her. She doesn't just meet expectations – she exceeds them while lifting up everyone around her. Amanda is that rare combination of exceptional talent and genuine humanity that makes her not just a valuable colleague, but a true gift to any team she joins." and "I have had the pleasure of working closely with Amanda and am consistently impressed by her proactiveness and attention to detail. She approaches every challenge with a positive attitude and a solutions-oriented mindset, making her an invaluable team member. Amanda is extremely thorough in her work and is always willing to share her knowledge with others, fostering a collaborative and supportive environment. Her dedication and expertise make her a standout professional, and I wholeheartedly recommend her for any role or project."

Amanda Watters's Current Company Details

Business Analyst for Sales and Service Cloud | A vital bridge between business and technology.
Amanda Watters Work Experience Details
  • United Site Services
    It Salesforce Business Systems Analyst
    United Site Services Apr 2023 - Aug 2024
    Westborough, Massachusetts, United States
    • Reviewed Case trends which led to the translation of business needs into technical requirements to enhance Sales and Service Cloud system functionalities• Composed user stories in Jira and Copado to perform data fixes, hotfixes, root cause analysis and enhancements to Customer Relationship Management (CRM), Configure, Price, Quote (CPQ) and Salesforce Field Service (SFS)• Collaborated with developers to remove blockers and ensure user stories were being developed and progressed in a timely manner• Demonstrated user story progress to stakeholders to obtain their feedback and sign off on the solution• Assisted the Product Owner with backlog grooming and roadmap planning/prioritization to ensure we were working on enhancements and fixes that aligned with the company's current goals • Followed a rigid software development lifecycle schedule to meet deadlines for our bi-weekly releases• Assisted QA with execution of test scripts and created Zephyr Scale test cases in Jira• Authored release notes to accompany user stories that would be presented to an organization comprised of 3,500+ users
  • United Site Services
    It Supervisor - Salesforce
    United Site Services Jun 2022 - Apr 2023
    Westborough, Massachusetts, United States
    Oversee the daily operations of a team comprised of CRM, CPQ, FSL and User Provisioning agents who utilize Case Management to receive requests via global action or email-to-case regarding system issues and/or enhancements, as well as new and terminated user requests. I review my team's KPIs, helping to remove any blockers they're experiencing so that they can successfully progress forward with solutioning their Cases to ensure proper response and close times. I also review complex requests for issues and enhancements to determine the business' need and facilitate prioritization of the request. I also assist in identifying issues within our Salesforce instance, meet with the business to gather requirements so that I can ultimately write User Stories in Jira and work with developers to bring the solutions to fruition.
  • United Site Services
    It Team Lead - Salesforce Support
    United Site Services Nov 2021 - Jun 2022
    Westborough, Massachusetts, United States
    • Created process maps and documentation to ensure proper upkeep of the Salesforce CRM• Acted as an escalation point which led to triaging and resolving over 350 complex support Cases submitted by end users from multiple departments including Sales, Customer Care and Order Support• Built trust and communication with the team members I supervised which led to identifying individual goals, strengths and training gaps• Organized and facilitated the cross-training of team members on the multi=cloud Salesforce instance – CRM, SFS and CPQ - which led to identifying the need for additional team members or the ability to reduce headcount to attribute to the growth and success of the organization• Aided in moving 3 departments out of email-to-case with the implementation of Salesforce Case Management to streamline applications, reduce redundancies and bring visibility of all internal and external requests and issues to one platform• Assisted with the review of Case Management post-implementation metrics to identify that over 300k Cases were received which allowed the company to restructure teams and implement new strategies for providing a better customer experience with shorter response time, proper employee training and increased productivity and efficiency
  • United Site Services
    Salesforce Administrator
    United Site Services Feb 2020 - Nov 2021
    Westborough, Massachusetts, United States
    • Triaged and resolved over 200 Salesforce Cases submitted by end users including Sales Reps, Sales Directors and Sales VPs• Maintained the security of the largest temporary site and portable sanitation company in the country - Comprised of 3,000 users - by following a detailed matrix outlining the provisioning and deprovisioning requirements based on the user’s role• Created Reports and Dashboards for Sales Directors to gauge their team's success rates based on required key performance indicators and taught them how to replicate the Reports to promote unified metric reporting across multi-regional teams• Curated monthly release notes for CRM enhancements and defect fixes• Created a release notes template to ensure consistency in monthly presentations to the entire organization
  • Pediatric Specialists Of Foxborough And Wrentham
    Business Office Manager
    Pediatric Specialists Of Foxborough And Wrentham Nov 2011 - Feb 2020
    Foxborough (Foxboro), Massachusetts, United States
    • Supervised and managed a staff of 7 billing employees for a 16-physician pediatric practice• Recruited as a super user during the conversion from our legacy medical CRM platform to a new CRM platform for a full staff of 75 users• Minimized bad debt write-offs by negotiating and recovering hundreds of past-due accounts • Maintained over 1,000 patient accounts by obtaining, recording and updating personal, medical and financial information• Fielded 40+ phone calls per day on a 6-line phone system

Amanda Watters Education Details

  • Allied Medical School
    Allied Medical School
    Medical Insurance Coding Specialist/Coder
  • Attleboro High School
    Attleboro High School
    High School Diploma

Frequently Asked Questions about Amanda Watters

What is Amanda Watters's role at the current company?

Amanda Watters's current role is Business Analyst for Sales and Service Cloud | A vital bridge between business and technology..

What is Amanda Watters's email address?

Amanda Watters's email address is am****@****ces.com

What schools did Amanda Watters attend?

Amanda Watters attended Allied Medical School, Attleboro High School.

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