Amanda Whitehouse Email and Phone Number

Started as a front desk associate. Moved up to supervisor of main desk and guest service representative. In charge of money distribution and accounting to lounge, restaurant, and banquets. Resolve guest complaints and problems in a timely and professional manner. Work with Microsoft and Opera computer programs. September of 2010 became the Sales Coordinator. Made outside sales calls, Cold Calls, knows how to close a sale. Book meetings and large groups. Revenue management, excellent customer service. Microsoft Word, Excel, PowerPoint. Opera System, Hotel Sales Pro, Hotelplanner.com, Meetingbroker.com, gotolouisville.com. Assist with Accounts Receivable to collect and process payments.Assisted guests with credit card disputes and resolved any other problems that may have occurred during their stay.Trained in restaurant to better assist employees when they needed it.Moved to Front Office Manager of the Holiday Inn in July of 2013. I manage the front desk staff of up to 5 employees. Handle the accounts receivables and our Guest Satisfaction Scores.

Supervisor of main desk and guest service representative. In charge of money distribution and accounting to lounge, restaurant, and banquets. Resolve guest complaints and problems in a timely and professional manner. Worked with Microsoft and Opera computer programs.

Supervised the cashiers to make sure all were dressed appropriately and doing jobs correctly. Handled large sums of money on a daily basis as a cashier for both the front desk and drive thru. Worked on a computer on a daily basis. Worked all stations including cashier, treats section, and backline for hot food.

Interacted with guests to promote game sales. Handled large amounts of money on a daily basis as a games representative. Responsible for each game are that I worked in the day.Responsible for opening and closing my game on time daily. Responsible for each toy at my game.