Currently leading the Self-Serve Support and Automation team, responsible for improving RBC’s employee tech experience through the evolution of new support channels and reducing call volumes to the Technology Service Desk.

Led the talent engagement and upskilling for Tech Infrastructure, a team that partnered with HR and leadership to assess skills and capabilities required to deliver on the NextGen Infrastructure strategy. Built early talent pipelines with alignment to Technology & Operations and drove the overall employee experience to increase engagement.

As the Business Office Manager I provide oversight for key activities that enable the effective and efficient operation of Global Hosting Services. This role is a key resource to the SVP of Global Hosting Services and is responsible for the business, communications, reporting and performance management activities within the team.

As a member of the program team I was responsible for providing weekly status reports on upgrade progress, managed the Windows migration plans, and all program communications.

As a part of the Pre-Production Services Business Change & Asset Management team, my position is accountable for: Leading, managing and executing the development of strategic communications, including the compilation of marketing materials, and operational Key Performance Indicators. Providing support to Head, Pre-Production Services on an ad-hoc basis with the development of internal communicationsAsset lifecycle management through liasing with vendors and business… Show more As a part of the Pre-Production Services Business Change & Asset Management team, my position is accountable for: Leading, managing and executing the development of strategic communications, including the compilation of marketing materials, and operational Key Performance Indicators. Providing support to Head, Pre-Production Services on an ad-hoc basis with the development of internal communicationsAsset lifecycle management through liasing with vendors and business partners to ensure timely refreshes/exits of equipment.Planning/scheduling/executing the annual inventory audit which involves a 100 percent inventory of all PPS Production Assets Developing, documenting, and delivering on-the-job training materials, quick reference guides, task checklists, etcEnsuring a strong understanding of Pre-Production Services, procedures and processes in order to identify opportunities for improvements Show less

Filo is a full-service entertainment company that provides a unique and professional experience, with a focus on Luxury Suites at the Air Canada Centre, Rogers Centre and BMO field.

Provided “First-Class Guest Experience” hostessing major sports events including: Blue Jays games, NFL, CFL, and concerts. Always friendly, professional, approachable and committed to generating exceptional service!