• Responsible for all aspects of day to day support for customers and external sale team, providing product information, order processing, problem resolution and general assistance.• Manage leads and ensure the company database remains compliant with all CEM correspondence with our clients.• On site lead expert for managing client database within the parameters of CASL legislation. • Analyse inventory on hand and volume sold to provide insight into what should be put on promotion to gain the best traction and profit for the products.• Coordinate monthly marketing meeting to ensure all active and future initiatives are progressing and meet all deadlines.• Acted as point of contact for communication with IT regarding website issues and provided insightful suggestions as to how the website can be improved to improve customer retention and satisfaction. • Build reports to analyzing sales volumes and set sales goals.

• Responsible for maintenance of the company website, ensuring all product information was up to date and presented to maximize appeal to customers. • Responsible for the design and distribution of “Broadcast” to customers – a forum to communicate news and events to current customer base. • Partnered with marketing manager to review and analysis SEO efforts: made recommendations for Ad work campaigns to increase web page position and client engagement efforts online.• Responsible for writing product descriptions, headlines, web page content and search engine campaigns. • Project lead on design and implementation for company booth at the largest annual visual merchandising trade show “GlobalShop”.• Project lead on the redevelopment of ecommerce website.• Responsible for updating and maintaining Company website and Social Media page with new products, company information and pages using a CMS platform. • Organized and managed the layout, development and implementation of ads, and trade publications to ensure messages were properly targeted to the right audience. • Developed and maintained company’s social media domains. Built company Facebook and LinkedIn profiles which increased company exposure and provided a place for customers to share their experiences about IDL products.• Assisted in the research and development of new products and product launches, building cost comparison models with competitive reviews.

• Responded promptly to customer inquiries and assisted them in making informed decisions based on their needs. Successfully contributed to reducing the returns on orders and increased customer satisfaction.• Acted quickly on customer concerns such as product exchange, invoice adjustments, and locating missing shipments in order to build trust with customers and demonstrate the ability of IDL to deliver.• Earned a reputation as an efficient service provider by keeping customers informed about the status and progress of their requests and for demonstrating high levels of accuracy. This in turn reduced errors and increased productivity.• Communicated with Department Leads regarding availability of product inventory. Provided customers with accurate information on their requests, while demonstrating willingness to go above and beyond.• Effectively managed international shipment documents and ensured all appropriate paperwork was completed for customs (NAFTA, B13, Mexican NAFTA, country of origins forms, declarations) in order to avoid delays and fines.• Consistently received positive feedback from customers and created repeat business by developing long-term relationships.

• Performed customer care and tenant relations. • Maintained current information on the mall's website. Updated career opportunities within the retail stores and assisted retailers in obtaining the help they needed to run a successful store. • Collaborated with the Marketing department with preparation work for the mall's expansion “Grand Opening” function. • Supported the "Breaking the Ice" Grand Opening Gala in event planning administrative tasks.