I manage changes and risk with Branch Fraud, Originations and Scams.

I manage the application fraud team who investigate various types of applications for the group to minimise and mitigate our exposure to fraud.

• Investigate fraud claims made to the bank to determine legitimacy or type of fraud.• Trend analysis.• Mitigate fraud and losses.• Provide support to my fellow team and the wider team as a subject matter expert.• Provide assistance to various internal and external customers regarding online matters.• Reconciliation of the online fraud recovery account.• Conflict resolution.

• Investigate applications including but not limited to personal loans, home loans and credit cards to minimise exposure to fraud.• Analyse documents supplied to other financial institutions to ensure authenticity.• Provide assistance to various internal and external customers regarding lending.• Provide support to my fellow team and the wider team as a subject matter expert.• Provide training for new staff members within the team.• Filled in as team leader when required as a point of reference.

I managed and maintained the collections portfolio for secured loans, helping to minimise debt for the bank by negaotiating arrangements for customer or proceeding with repossession to recover losses where appropriate.

To help minimise the banks debt by negotiating arrangements for customers and referring for hardship when required. Also taking legal action when appropriate to help recover losses.

To assist with customer transactions and advise products and services that may help with their financial goals.