Amanda B. Email & Phone Number

Remote

Oklahoma, United States

 Advanced quickly from the Email Response Team to the Email Escalation team. Assisted the PAL team in facilitating the sharing of resources and knowledge. Assisted with coaching, strengthened agent understanding and aided growth. Designed several internal motivational campaign resources. Transitioned into Social Media Dept. upon the restructuring of the Email Team. Oversaw multiple platforms to analyze posts for trends and concerns. Mediated public escalations, ensuring swift resolution. Negotiated resolutions that were equitable, economical, and actionable.

Edmond, Oklahoma

 Examined POS system and identified complications. Resolved back-office problems and maximized performance.  Improvised creative solutions to resolve issues until technicians could be dispatched. Oversaw multiple platforms to analyze posts for trends and concerns. Mediated escalations, ensuring swift resolution.

Oklahoma City, Oklahoma, United States

 Advocated for our members to receive adequate assistance and care. Ensured metrics were exceeded while ensuring members were taken care of.