Amanda Adcock Email & Phone Number

Austin, Texas, United States

Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people.

Austin, Texas, United States

* Leads a team of engineers to implement Tier 1 Financial Institution's online and mobile banking per client specifications. * Collaborates with Project Managers to ensure on-time delivery of configurations per the project timeline.* One of the original Lead positions on Platform Implementations. Created processes for the new role. This includes the IE.

Austin, TX

* Partnered with clients and internal teams to understand each project's business requirements. * Worked closely with Product Management, Development, and other teams to ensure client satisfaction.* Rolled out brand new functionality to our clients while taking notes on installations for future deployments.* Met directly with clients and vendors to ensure.

Austin, Texas Area

* While accepting work from Cathexis Partners I was in charge of implementing SalesForce Solutions for Non-Profits to keep track of and process their constituents and donations.

* Lead project to configure SalesForce’s customer portal into MyACS which gives clients access to live chat, request submission, idea submission, and knowledge articles in one place. * Handled large high profile accounts such as Stanford University and UCLA with weekly meetings and case prioritization. * Created reporting metrics for Executives to measure.

* Lead client meetings with high touch, high paying clients to work through support issues and assist them with best practice solutions.* Reviewed release documentation for Summer release to make sure instructions were clear for Support Analysts as well as clients using the documents.* Worked with clients who had issues with connections to their offline.

* Lead meetings with clients gathering requirements for large scale projects.* Trained fellow employees on SQL, CSS, and HTML best practices. * Helped design the new project process to make the department more efficient.* Completed 150+ small and large scale projects using detailed SQL scripts and stored procedures. * Provided on the spot technical support.

* Developed and maintained a VB.NET website for clients to order financial background checks. * Maintained a VB 6 legacy application. Designed and implemented new functionality. * Lead meetings to train users on new features I added to their company application. * Ran metrics for senior management by querying the database. * Designed reports using SQL.