Amanda Adcock Email & Phone Number

Austin, Texas, United States

Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Employees whose primary function is not service/solution creation and delivery, but management of people responsible for the flow of work process and use of resources for delivery of professional services, match to Project Management (Client Services).

Austin, Texas, United States

* Leads a team of engineers to implement Tier 1 Financial Institution's online and mobile banking per client specifications. * Collaborates with Project Managers to ensure on-time delivery of configurations per the project timeline.* One of the original Lead positions on Platform Implementations. Created processes for the new role. This includes the IE team approach which my team piloted. * Meets regularly with direct manager to update on team progress and any on the ground issues that have arisen. Works together on strategies to help the Project Team work better together through communication and training. * Evaluated PSA tools and was the primary engineer involved in the selection process. Created processes and training for engineers on how to use the PSA new tool. SME for entire Platform Implementations as we continue to roll out the new software and procedures. * Selected by management to interview potential new hires to our teams. * Requested by previous clients to oversee any new implementations they required.

Austin, Tx

* Partnered with clients and internal teams to understand each project's business requirements. * Worked closely with Product Management, Development, and other teams to ensure client satisfaction.* Rolled out brand new functionality to our clients while taking notes on installations for future deployments.* Met directly with clients and vendors to ensure knowledge gaps did not slow the installations.* Main engineer for the first implementation of Q2's Corporate (Treasury) product.

Austin, Texas Area

* While accepting work from Cathexis Partners I was in charge of implementing SalesForce Solutions for Non-Profits to keep track of and process their constituents and donations.

* Lead project to configure SalesForce’s customer portal into MyACS which gives clients access to live chat, request submission, idea submission, and knowledge articles in one place. * Handled large high profile accounts such as Stanford University and UCLA with weekly meetings and case prioritization. * Created reporting metrics for Executives to measure our team’s success through SalesForce dashboards. * Escalation point for other teams to hand over clients when the case warranted technical expertise and a patient explanation. * Participated in everything from chat to phone support, implementation to integration work. * Hired and trained team members on the products and industry standards.

* Lead client meetings with high touch, high paying clients to work through support issues and assist them with best practice solutions.* Reviewed release documentation for Summer release to make sure instructions were clear for Support Analysts as well as clients using the documents.* Worked with clients who had issues with connections to their offline databases. * Escalation point for cases with reporting or database questions. * Member of the Senior Support Leadership Team who made policies and planned projects for the Client Care team. * Participated in interviews for potential team members and managers of other teams.* Worked with connectors between our online database and other offline databases such as RaisersEdge and SalesForce.

* Lead meetings with clients gathering requirements for large scale projects.* Trained fellow employees on SQL, CSS, and HTML best practices. * Helped design the new project process to make the department more efficient.* Completed 150+ small and large scale projects using detailed SQL scripts and stored procedures. * Provided on the spot technical support to clients during the project process.* Mapped out the project plan with a combination of Clarizen (to replace Microsoft Project) and Salesforce.* Created and edited CSS and HTML files to comply with accessibility standards. * Deployed static and dynamic content to live servers. * Trouble shoot system errors by exploring legacy code and scripts. * Directly impacted the fee based projects by completing them on an aggressive deadline.* Handpicked by the Executive Team to test and give feedback on new functionality. * Reviewed requirement documentation from Product Management before it was submitted for development.

* Developed and maintained a VB.NET website for clients to order financial background checks. * Maintained a VB 6 legacy application. Designed and implemented new functionality. * Lead meetings to train users on new features I added to their company application. * Ran metrics for senior management by querying the database. * Designed reports using SQL Server Reporting Services 2003 and 2005. * Organized building security through the use of access cards.* Routinely maintained/tuned database by dropping table indexes and re-indexing them. * Trained new IT employees on our network and user support. * Communicated with clients on problems/solutions with our legacy B2B site.