Amanda Oliver Email & Phone Number

Boise, Idaho, Us

Phoenix, Arizona, Us

Phoenix, Arizona, Us

Walnut Creek, Ca, Us

Responsible for the maintenance and support of information systems utilized in the PMO that support project management, time management, resource management and project artifacts. Develop application strategy approach for department that maximizes efficiencies through flexible and adaptable tools. Maintain working relationships with department managers and key end users to drive process improvement, ensure effective service delivery and user satisfaction.

Walnut Creek, Ca, Us

Plan and evaluate the performance of staff, help establish performance goals and personal development targets, provide leadership, technical training and regularly monitor performance.Responsible for application administration and support for over 2,000 internal users on MS Project Server 2013, MS SharePoint Server and Replicon Timesheet applications by providing excellence customer service that exceeds service level agreements by 98%.Redefine project management processes including the project life-cycle, portfolio governance, project artifacts & templates, resource management and reporting.Evaluate technology solutions, make recommendations and present technology roadmap that best support business needs.

Walnut Creek, Ca, Us

Administrator for MS Project Server 2007, MS Application Portfolio Management, MS SharePoint v3, and Replicon Web TimeSheet including system maintenance, user management, security settings, content updates, troubleshooting and ensuring all systems are successfully operational 24x7.Gather requirements for application enhancements and implement proof of concepts for users before implementing in production environment.Maintain departmental intranet sites including implementation of new design, creation of knowledge base for users, creation of appealing subject matter and modifying sites content and graphics.Continuously develop training on use of tools and methodologies used within the Project Management Office.Develop on-the-job training program that improved user productivity by 25%.

London, Gb

Designed, programmed and maintained customer support website. Developed static website into a highly dynamic site by storing 80% of data in SQL Server database, significantly increasing the efficiency of the website as well as the supporting team. Conducted usability studies and technical analysis of existing website and executed an aggressive three-month redeployment plan that consisted of applying new technologies as well as deploying load-balancing servers in an effort to improve contingency planning which resulted in a superior customer satisfaction rating of 96% . Developed and executed processes for content management for the customer support website, improving effectiveness of the team as well as cooperation within configuration management, project management, and technology divisions. Brought customer satisfaction survey and reporting in-house by creating custom surveys leveraging existing tools and technologies such as ASP, HTML, CSS, SQL, and JavaScript saving the organization approximately 15% during the first year. Produced numerous customer satisfaction reports to management and business partners providing accurate up-to-date insight into customer needs.