Amanda Babst Email & Phone Number

Chagrin Falls, Oh, Us

United States

Foraying my diverse professional acumen into an entrepreneurial endeavor as a boutique business consulting service owner, I help clients accelerate revenue and scale initiatives to drive growth by sharing my expertise in devising transformational business strategies and solutions and my agility in guiding clients through complex business challenges. Facilitating the efforts of financial services, banks, and technology companies, I led cross-functional teams in driving sales, steering strategic operational functions, and providing sales training and development plans.Under my tutelage, the groups outpaced client expectations with these results:►Integrated a multibillion-dollar acquisition for the enterprise payments division, surpassing customer and staff attrition targets and earning recognition for successful executive leadership.►Captured millions of dollars in added revenue by crafting a go-to-market strategy and framework for the enterprise payments division of a super-regional bank, including current state assessment, customer engagement model, role clarity, and a performance management platform. ►Closed a historical contract to quadruple expectations by steering pricing and terms and negotiating performance measures with a large regional university and doubled the core business by leading a multimillion-dollar integration of a competitor.Facilitating clients to achieve once-in-a-lifetime accomplishments is professionally and personally fulfilling. Witnessing their success inspires me to pursue creative strategies to advance enterprises across industries.

Pittsburgh, Pennsylvania, United States

As a senior leader and a member of the corporate executive council, I led the design and implementation of the client experience and oversaw capacity planning and change management for the branch network.Building product and service execution plans for frontline staff yielded these achievements:►Recorded a 93 in customer satisfaction scores, an 83 NPS, and earned #3 in JD Power’s retail banking rating system by crafting a five-year plan to grow the company into a best-in-class client-experience organization.►Averted 33% of training overhead by constructing cross-functional teams and forging processes that prioritized and bundled campaigns and tracked adoption and outcomes.►Achieved double-digit growth percentages in profitable households in six months and produced a forecasted multimillion-dollar hike in revenue by developing and training staff in applying a new customer interaction model.►Saved millions in employee turnover by halving staff attrition across all roles and regions and validating the connection between employee and customer engagement using the CX framework change plan.Evolving KeyBank into a “best-in-class client experience firm” expanded our market presence and positioned the company for exponential growth.

Greater Pittsburgh Region

Reconnecting with my foundation in banking, I assumed a field executive leadership role for one of the largest financial services companies in the nation.Overseeing a retail branch network of +270 associates handling billions of dollars in deposits for small companies and mortgage holders, we implemented an optimization plan for distribution, marketing, and talent acquisition that cultivated a winning internal culture and positive brand image.Our collaborative efforts resulted in these impressive outcomes:►Designed and launched a new CX strategy for +9,000 associates in 15 states.►Collected millions of dollars in cost savings and incremental income by consolidating seven branches and relocating two operations to new locations.►Generated hundreds of thousands of dollars in revenue by identifying and enrolling +200 new customers in a startup program while highlighting the bank’s support of minority and underserved business owners. ►Reached 1st place in 27 markets for YOY income growth from existing clients by introducing novel strategies and tactics for expanding the investment, wealth, mortgage, and payment companies.One of my proudest accomplishments was earning the “Chair’s DEI Team Award” for founding an executive DEI council and five business resource groups, which spurred the participation of more than 65% of the market staff.

Greater Pittsburgh Area

Segueing deep experience in banking to a tech landscape, I served as a business development director for a leader in AI and prescriptive analytics solutions for US higher education institutions.Together with a team of data scientists, software engineers, and marketing and finance department heads, we developed predictive analytics products, directed sales and installation of the platform, and managed relationships and contract terms with large public universities.At the helm of market research and innovative product development, I led the conceptualization and launch of go-to-market strategies and piloted the introduction of two original nodes.Directing the group in high-level initiatives, we activated a million-dollar project for a land grant university, completed a proof of concept for an alum relations product to spark a startup implementation, and finalized three new relationships with large universities. Focusing on reinforcing existing partnerships and generating fresh alliances, I oversaw the planning and execution of an industry-wide event, including enlisting senior academic leaders and professional speakers. I am proud of the groundwork I established to foster enduring business collaborations.

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Chicago Area

Early in my career, I excelled in progressively advancing sales and management roles for a regional bank holding company operating thousands of branches and ATMs in 27 states and the District of Columbia.Ascending the ranks to an executive-level position at Chicago’s fourth-largest bank, I managed a multi-billion-dollar deposit portfolio, directed loan collections, and oversaw a team of 2,100 employees.Collaborating with diversity advisory board leaders, we instituted recruiting and business development plans and defined expansion strategies, including market prioritization, site selection, pipeline management, and training. Together, we spearheaded a multibillion-dollar acquisition conversion and shepherded the integration of 1,800 inherited employees.With a keen eye on limiting client attrition, we launched a high-value customer contact campaign and escalation process and steered changes in legacy operation and pricing practices, culminating in hundreds of millions of dollars in deposit and net contribution growth.Collaborating with these experts in high-level corporate expansions presented me with opportunities to hone fundamental leadership and business ownership skills, paving the way for a decades-long path of career success. Our diligence was vital in driving the bank’s success.Select Highlights:- Delivered $175 million in net contribution to exceed plan through the achievement of customer attrition of 9% through proactive high-value customer contact strategy and customer escalation process and achieving 103% of deposit growth plan of $600 million on $10 billion portfolio. - Defined market growth strategy for branch expansion, including market prioritization, site selection, 50 de novo branch pipeline management, and all personnel recruitment/training, - Co-chaired internal diversity advisory board to develop and implement strategies for talent and business development for affinity group

Cleveland/Akron, Ohio Area

Led team with responsibility for defining the sales strategy, developing and providing performance reporting and analytics and goal and incentive programs and all sales tools and technology for the Consumer Bank. Select Highlights:- Collaborated with retail leadership team to define sales philosophy and strategy- Directly managed design, implementation and $45 M budget for 6000 employee variable compensation plan - Led $5 million project to provide tool to all branch employees to support sales funnel, pipeline and customer relationship management

Greater Chicago Area

Ranked 1st out of 120 districts by executing branch expansion and de novo banking strategy to improve ROI in 9 offices. Presented address on Corporate Accountability to 350 top company leaders at 2005 Leadership Conference at the request of the Vice-Chairman.

Masters Business Administration, Organizational Behavior Studies

Bachelor Of Arts - Ba, Management, Psychology