Amanda Bise Email & Phone Number

-Daily review and response to feedback channels, including customer reviews, survey responses, escalations, and social media-Research individual customer concerns through reporting systems and outreach directly to our customer, caterers, and delivery partners-Designing both short and long term solutions to issues; ensuring a high level of follow up and follow through with concerns-Work with cross-functional teams to provide feedback and support to enable continuous… Show more -Daily review and response to feedback channels, including customer reviews, survey responses, escalations, and social media-Research individual customer concerns through reporting systems and outreach directly to our customer, caterers, and delivery partners-Designing both short and long term solutions to issues; ensuring a high level of follow up and follow through with concerns-Work with cross-functional teams to provide feedback and support to enable continuous improvement Show less

Remote

- Identify business needs and create strategies and data analytics to measure effectiveness - Coordinate with multiple departments to address issues and tackle them quickly- Create and present ad hoc reports to drive performance- Plan and lead meetings to review data analytics as well as reassess business initiatives- Schedule and create dialer campaigns while adhering to state and federal regulations- Provide troubleshooting and support through ServiceNow and tickets from… Show more - Identify business needs and create strategies and data analytics to measure effectiveness - Coordinate with multiple departments to address issues and tackle them quickly- Create and present ad hoc reports to drive performance- Plan and lead meetings to review data analytics as well as reassess business initiatives- Schedule and create dialer campaigns while adhering to state and federal regulations- Provide troubleshooting and support through ServiceNow and tickets from users- Test updates and provide communication regarding deadlines, issues, and expectations - Managed projects for system updates or strategy needs- Build and manage relationships with all departments to ensure business needs are met - Nominated for a Values in Action Award 2019 Show less

- Trained, developed, and managed a team of agents- Assisted customer with escalated complaints, issues, and sensitive information- Created the Payment Alteration Line, managed a team of agents to audit payments and ensure correct processing-Led meetings for the Payment Alteration Line with multiple management levels and departments- Conducted interviews and was involved in the hiring process for new applicants- Motivated a team to meet our goals while adhering to compliance… Show more - Trained, developed, and managed a team of agents- Assisted customer with escalated complaints, issues, and sensitive information- Created the Payment Alteration Line, managed a team of agents to audit payments and ensure correct processing-Led meetings for the Payment Alteration Line with multiple management levels and departments- Conducted interviews and was involved in the hiring process for new applicants- Motivated a team to meet our goals while adhering to compliance standards- Setup and participated in company promotional events Show less