Saida Cooper Email & Phone Number

Boston, Massachusetts, United States

* Manage a small team of direct reports for the Northeast territory* Motivate and educate direct reports to consistently hit weekly KPI's* Support direct reports in their career development * Develop training materials for new hires* Create content for restaurant training materials and collaborate with marketing to develop visuals* Strategize with Relish Operations, Support, ezDispatch, and Product to improve processes for restaurant partners and Relish Operations* Lead… Show more * Manage a small team of direct reports for the Northeast territory* Motivate and educate direct reports to consistently hit weekly KPI's* Support direct reports in their career development * Develop training materials for new hires* Create content for restaurant training materials and collaborate with marketing to develop visuals* Strategize with Relish Operations, Support, ezDispatch, and Product to improve processes for restaurant partners and Relish Operations* Lead and manage enterprise brand partnerships: selling, onboarding, training, and account management* Collaborate with ezCater Brand Sales Reps and Strategic Account Managers in enterprise expansion and retention Show less

Greater Boston Area

* Integral in creating processes for prospecting new leads, pipeline management, and training materials for restaurant partners* Collaborated with multiple teams including operations and scheduling, marketing, customer support, and product to develop Club Soda (now Relish) into a program that could scale across multiple cities* Educated restaurant partners during "Club Soda's" rebrand to "Relish"* Shared feedback from our restaurant partners to help improve the utilization and… Show more * Integral in creating processes for prospecting new leads, pipeline management, and training materials for restaurant partners* Collaborated with multiple teams including operations and scheduling, marketing, customer support, and product to develop Club Soda (now Relish) into a program that could scale across multiple cities* Educated restaurant partners during "Club Soda's" rebrand to "Relish"* Shared feedback from our restaurant partners to help improve the utilization and operations of Relish* Relationship building with enterprise brands * Assisted in developing a sales and communication plan to increase commission rates for restaurant partners from 15% to 25% Show less

Greater Boston Area

Sales Representative for the largest national online marketplace for catering. • Consistently exceeding monthly sales goals• Proactively qualify and close national sales leads by completing high volume of daily outbound calls, identifying high-value prospects, and tailoring pitch to specific customer profiles• Build, develop, and manage sales pipeline; maintaining clean and functional pipeline through comprehensive documentation of interactions• Guide new catering partners in… Show more Sales Representative for the largest national online marketplace for catering. • Consistently exceeding monthly sales goals• Proactively qualify and close national sales leads by completing high volume of daily outbound calls, identifying high-value prospects, and tailoring pitch to specific customer profiles• Build, develop, and manage sales pipeline; maintaining clean and functional pipeline through comprehensive documentation of interactions• Guide new catering partners in the signup process by setting up delivery parameters, qualifying menus, and organizing business groups • Support QA and Account Executives Show less

Somerville, Ma

Launched, developed, and rapidly grew the catering program at Bronwyn Restaurant; functioned as both Catering Operations Director and Sales & Marketing Manager.• Doubled monthly catering sales within 6 months of operation, increased and maintained catering sales to one third of the restaurant’s total revenue within the first year of operation• Instituted and advanced client relations, vendor relations, menu development, packaging, staffing, and sales• Streamlined business by… Show more Launched, developed, and rapidly grew the catering program at Bronwyn Restaurant; functioned as both Catering Operations Director and Sales & Marketing Manager.• Doubled monthly catering sales within 6 months of operation, increased and maintained catering sales to one third of the restaurant’s total revenue within the first year of operation• Instituted and advanced client relations, vendor relations, menu development, packaging, staffing, and sales• Streamlined business by implementing more efficient delivery methods, packaging, and menu offerings• Responsible for hiring and scheduling of catering staff• Budgeted labor costs and allocated tips for payroll• Organized and coordinated social media and promotions to build client list to over 100 companies in one year• Initiated strategic partnerships with third party companies (such as ezCater, Fooda, Cater2Me) with built in client bases to increase visibility and sales• Consistently incorporated feedback to improve client experience, received hundreds of 5 star reviews during first year of operation• Maintained catering inventory and back-up stock Show less

Greater Boston Area

Oversaw all operations of the bakery and café to ensure its success and growth. Served as the point of contact for guest inquiries and complaints, restaurant maintenance, emergencies, and staff concerns.• Managed 40 employees, including the service and kitchen staff. Responsible for their performance, growth, and development. Orchestrated interviews, hiring, and training of new staff• Inspired and motivated staff with meetings, tastings, and sales goals• Coordinated weekly… Show more Oversaw all operations of the bakery and café to ensure its success and growth. Served as the point of contact for guest inquiries and complaints, restaurant maintenance, emergencies, and staff concerns.• Managed 40 employees, including the service and kitchen staff. Responsible for their performance, growth, and development. Orchestrated interviews, hiring, and training of new staff• Inspired and motivated staff with meetings, tastings, and sales goals• Coordinated weekly scheduling for all front of house staff. Forecast number of staff needed according to labor and sales needs• Grew cafe business through streamlining the front of house organization and kitchen execution. Consistently surpassed sales goals and records• Managed vendor relations for restaurant supplies including daily food and office supply orders Show less

Greater Boston Area

Assisted in overseeing the overall operation of the restaurant. Point of contact for guest inquiries, vendors, and staff.• Managed logistical planning for reservations and table assignments utilizing Open Table operating system• Coordinated menu updates with kitchen staff for local and web distribution• Executed daily staff meetings, resolved staffing issues, and communicated new items to front of house staff• Managed daily input of spreadsheets: food and beverage sales, tip out… Show more Assisted in overseeing the overall operation of the restaurant. Point of contact for guest inquiries, vendors, and staff.• Managed logistical planning for reservations and table assignments utilizing Open Table operating system• Coordinated menu updates with kitchen staff for local and web distribution• Executed daily staff meetings, resolved staffing issues, and communicated new items to front of house staff• Managed daily input of spreadsheets: food and beverage sales, tip out to service staff, and tips for payroll Show less

Greater New York City Area

Point person for private events, banquets, and catered functions; responsible for organizing set-up and cleanup, keeping the kitchen and entertainment on schedule, and providing exceptional service to guests.• Coordinated and organized staff meetings to discuss menu changes, specials, VIPs, and sales• Developed and managed organizational worksheets for service staff; instituted guidelines for training and development• Managed account reconciliation and cash deposits, executed… Show more Point person for private events, banquets, and catered functions; responsible for organizing set-up and cleanup, keeping the kitchen and entertainment on schedule, and providing exceptional service to guests.• Coordinated and organized staff meetings to discuss menu changes, specials, VIPs, and sales• Developed and managed organizational worksheets for service staff; instituted guidelines for training and development• Managed account reconciliation and cash deposits, executed closing paperwork with Aloha POS system, documented and calculated tips to servers and support staff for payroll Show less

New York, Ny

Created and developed the overall concept and mission for the theater company, Wizard Oil Productions.• Managed budgets, scheduled auditions and rehearsals, and coordinated meetings for production teams• Organized and executed fundraising events, served as point of contact for press and interested artists• Created marketing campaigns for the overall company as well as individual productions• Hired actors, directors, writers, musicians, designers, and technicians for each… Show more Created and developed the overall concept and mission for the theater company, Wizard Oil Productions.• Managed budgets, scheduled auditions and rehearsals, and coordinated meetings for production teams• Organized and executed fundraising events, served as point of contact for press and interested artists• Created marketing campaigns for the overall company as well as individual productions• Hired actors, directors, writers, musicians, designers, and technicians for each production Show less

Bachelor Of Arts (B.A.), Theater

Education record