Daniel Novick Email & Phone Number

Biddeford, Me, Us

Biddeford, Me, Us

-Manage a portfolio of 50+ accounts, overseeing a combined annual revenue of $700K.-Build and maintain long-term client relationships, resulting in a 96% client retention rate year over year.-Identify and pursue upsell and growth opportunities, hitting 107% of client revenue goals, annually.-Prepare and present business reviews, providing clients with performance insights and actionable recommendations.-Present internal QBRs to senior leadership, highlighting the effectiveness… Show more -Manage a portfolio of 50+ accounts, overseeing a combined annual revenue of $700K.-Build and maintain long-term client relationships, resulting in a 96% client retention rate year over year.-Identify and pursue upsell and growth opportunities, hitting 107% of client revenue goals, annually.-Prepare and present business reviews, providing clients with performance insights and actionable recommendations.-Present internal QBRs to senior leadership, highlighting the effectiveness of key strategies and their impact on client outcomes. Show less

-Manage 40-45 customer accounts who are in our top 3% spend, taking concierge requests, leading optimization trials, and providing them with information on our site's newest features; Using Monday as our account management software. -Work with Director of Customer Service to provide service recoveries on 1-3 star Trust Pilot reviews. -Leading team meetings about business reviews and OKRs.-Gather data to identify gaps and make improvements in processes that get implemented… Show more -Manage 40-45 customer accounts who are in our top 3% spend, taking concierge requests, leading optimization trials, and providing them with information on our site's newest features; Using Monday as our account management software. -Work with Director of Customer Service to provide service recoveries on 1-3 star Trust Pilot reviews. -Leading team meetings about business reviews and OKRs.-Gather data to identify gaps and make improvements in processes that get implemented company-wide, within ezCater’s internal multi-application proprietary platform, Freedom. Show less

Greater Denver Area

-Fielded customer inquiries across phone, text, email, and chat; average ~100 calls per week assisting with order modifications and platform inquiries. -Collaborated with cross-functional department leaders by assisting in specialty phone queues and managing task delegation.-Helped generate warm leads for our sales team by identifying upsell and conversion opportunities. -Mentored new reps, training them on advanced processes and methods Freedom.-Identified as 1 of 5… Show more -Fielded customer inquiries across phone, text, email, and chat; average ~100 calls per week assisting with order modifications and platform inquiries. -Collaborated with cross-functional department leaders by assisting in specialty phone queues and managing task delegation.-Helped generate warm leads for our sales team by identifying upsell and conversion opportunities. -Mentored new reps, training them on advanced processes and methods Freedom.-Identified as 1 of 5 Representatives to launch the Partner Onboarding team in Denver; implemented and scaled processes to support the build and optimization of ~75 menus per week and streamline communication with sales to ensure positive customer experience. -Worked directly with CEO to help streamline customer communication regarding COVID-19 response plan. Show less

Greater Denver Area

- Planned and coordinated 2-3 events per month, effectively increasing taproom sales by 100-200% on event days.- Designed and distributed posters, created and implemented social media campaigns linked with Eventbrite, created non-profit and for-profit partnerships to increase visibility, and booked musicians.

Greater Boston Area

- Led tours at the Sam Adams brewery. - Explain the brew process from start to finish and provided taste education. - Assisted in running brewery events.

Greater Boston Area

- Worked closely with Development Team and made 50+ calls per day to support ~30K event participants in fundraising efforts, securing a total of $2.5M.- Created PowerPoint presentations for speaking engagements at local schools and distributed marketing collateral to increase visibility and engagement efforts.

Greater Boston Area

- Made sales calls to potential vendors, exhibitors, and sponsors for a variety of events. - Boosted ticket sales through traditional and social media marketing. - Assisted in event production.

Boston, Ma

- Partnered with local businesses and organizations to promote clean energy and encourage homeowners to sign-up for home energy audits; identified and secured new markets to conduct sales efforts.

Burlington, Vermont

- Helped to manage the store and provided customer service, gave tours of the chocolate factory, led taste education workshops, and assisted in any production for special events

Easton, Ma

- Planned lessons and taught video production to ages 10 through 14.

Burlington, Vt

- Promoted Local Motion, tabled weekly events, organized and helped run "bike parties", and photographed events for social media.

Essex Junction, Vt

- Managed social media accounts, helped to plan and run events, copy edited, and observed business meetings.

Richmond, Vt

- Managed social media accounts, researched social media strategy and web development, utilized organizational communications with an extensive amount of data, and worked on excel.

Easton, Ma

- Created lesson plans, organized activities, taught video fundamentals, story telling, and editing to elementary school kids.

Boston, Ma

- Database management, community outreach, and worked with Constant Contact.