Assistant Management Team Lead
Current- Planned and directed guests for parties, weddings, etc. to fulfill one’s criteria, while delivering a warm and positive experience to build customer loyalty
- Managed offsite events to include volume projections, production, staffing, and event execution to formulate smoothly
- Coached, mentored, and educated new employees in handling individual customers, and proper company policy to uphold company excellence and enrich the customer experience
- Conferred with other managers to identify trends or customer interests or concerns and adjusted to increase the company’s profits