Amanda Cervantes Email & Phone Number

Miami, Florida, United States

‐ Demonstrated exceptional leadership skills by overseeing daily operations, managing a team of employees on shift, and ensuring the highest level of customer service.‐ Developed and implemented efficient workflows and procedures to streamline operations and improve productivity.‐ Effectively trained new employees, providing them with in-depth product knowledge and service standards.‐ Resolved customer issues and concerns promptly, maintaining a high level of customer satisfaction.

‐ Maintained a weekly social media schedule for clients with great attention to detailand created content including both graphics and copy, designed to creatively engageand grow their audience, keeping current trends in mind.‐ Prioritized a diverse workload and managed projects from start to finish at a marketing agency utilizing a content calendar, performing a range of administrative and marketing support duties to the team as well as coordinated meetings, campaign deliverables & communicated client feedback to team members.‐ Assisted with promotional needs, generating relevant content ideas for client’s brand & delivery of marketing assets in a fast paced, deadline driven environment.‐ Collaborated with clients to understand their business goals and develop strategies to maximize the value of our solutions.

Greater Seattle Area

‐ Managed an expansive range of responsibilities ranging from multitasking timesensitive projects to overseeing meeting minutes & maintaining organization in a fastpaced environment, supporting the administrative and logistical needs of thedepartment’s Senior Director.‐ Represented the department with a high level of integrity, professionalism anddiscretion in communications with staff and external partners to effectively handleconfidential information.‐ Maintained consistent, timely communication with both the Senior Director and staff,providing both real-time and advance support to ensure every department andpersonal assistant need was met.‐ Independently prepared and maintained various types of content including but notlimited to: communications materials, social media content curation and editing thedepartmental website.‐ Served as the departmental liaison, communicating externally with otherdepartments to build relationships within the organization.

University Of Washington

- Curated weekly playlists consisting of remixes across various genres, primarily in the electronic space.- Researched and kept track of latest musical trends.

Greater Los Angeles Area

- Collaborated with the department to develop comprehensive grassroots marketing campaigns for events, and crafted engaging pitch decks and marketing materials.- Conducted in-depth industry research on festival trends, artist demographics, and audience preferences to inform future event planning.- Organized and analyzed confidential touring data from numerous UMG artists, producing concise reports that informed decision-making within the department.

Greater New York City Area

- Assisted in coordinating weekly team meetings, troubleshooting independently as needed in a fast-paced environment.- Produced and distributed artist New Release books to various accounts, strengthening client relationships.- Analyzed weekly Spotify playlist data for UMG's roster of artists, identifying trends and optimizing promotional opportunities.- Maintained an up-to-date NYC concert calendar for UMG's artists, ensuring timely and accurate information for fans and industry professionals.

Greater Seattle Area

- Assist with promotion for upcoming concerts at Showbox and Showbox SoDo through delivering flyers, posters and on-site promotion.

Communication And Media Studies

Activities and Societies: Phi Mu, UW Public Relations Student Society of America, Dawg Daze Orientation Leader, Miss Greek Philanthropic.

Associate’S Degree

Honors Graduate