Amanda Muñoz Email & Phone Number

Fort Campbell, KY, US

Sugar Grove, IL

• Developed curriculum and activities supporting NACE Career Readiness Competencies and college learning outcomes
• Coordinated Study Abroad application, enrollment, and grade reporting process for students interested or participating in 8 programs
• Presented interactive presentations in college classrooms and community organizations by encouraging discussion that leads participants to intended outcomes
• Wrote and maintain 80+ page Standard Operating Procedures for department, formalizing practices and simplifying new hire on-boarding
• Increased accessibility of department materials using Blackboard's Ally tool
• Coached students, alumni, and community members on the job search process, improving job search strategies by encouraging self-reflection, market and industry trend awareness, and in-depth employer research

Sugar Grove, IL & Aurora, IL

• Coached students, alumni, and community members on the job search process, improving job search strategies by encouraging self-reflection, market and industry trend awareness, and in-depth employer research
• Increased clients' understanding of Applicant Tracking Systems (ATS) and ability to write unique resumes
• Presented interactive presentations in college classrooms, libraries, and community organizations by encouraging discussion around learning outcomes
• Created 75+ page standard operation procedures (SOP) for Career Development department by interviewing employees, organizing content, and editing after feedback

Waubonsee Community College

• Managed 70 tutors remotely and on-site: problem solving, coordinating schedules and supplies, collecting metrics
• Developed Excel and paper filing systems to collect and organize data on 200 students and 70 tutors, ensuring future coordinator would have access to past data and ability to report future metrics
• Recruited and trained 20 new volunteers through press releases and online recruitment profiles
• Interviewed students requesting tutors and processed request forms
• Monitored tutor room and bulletin boards to ensure consistent access to quality materials and fliers
• Created interactive bulletin displays garnering up to 40 interactions

Aurora, IL

• Presented more than 175 times on financial aid, college exploration, and career planning topics
• Mentored students on the college-going process and career exploration (in-person and remote)
• Educated students on college and scholarship applications
• Created 4 new partnerships with schools and community based organizations
• Scheduled presentations, meetings, and events with over 15 organizations
• Recorded metrics on events and student outcomes using CRM and ODB software

Montgomery, Illinois

• Led, instructed, mentored small groups divided by age and skill level, and provided individual instruction
• Maintained records on gymnasts' progress and followed procedures to keep a safe learning environment
• Communicated and cooperated with parents and other instructors
• Birthday parties: enthusiastically directed and organized children through a variety of structured and free-play activities; responsible for delegating duties to party hosts
• Created and tested creative ways to enhance and adapt lesson plans in order to better interest and involve gymnasts, while maintaining or enhancing the plan's integrity

Aurora, IL

• Assisted customers personally and by phone to resolve sales related problems
• Operated the register, maximized customer savings, and encouraged completion of customer satisfaction survey
• Prioritized down-time to implement planograms
• Reduced inventory shrinkage by replacing lost product tags

Aurora & Naperville, IL

• Promoted to Keyholder after three weeks as Sales Associate; offered permanent Sales Associate position at the end of seasonal term (January 2011)
• Coordinated employee breaks for 1 store, 2 kiosks
• Performed store and kiosk opening and closing procedures, including the accurate daily reporting of sales
• Reconciled cash discrepancies between registers and safe
• Handled bank deposits with over $2,000 in cash and checks
• Created stock room organization system in collaboration with co-workers

Bachelor Of Arts (B.A.), Sociology, 4.0

Minored in Spanish and Psychology

Associate Of Arts (A.A.), Sociology, 3.93

Member of Phi Theta Kappa

24 Credits, Dual Credit, 4.0

As a senior in high school, I attended Rasmussen College for three trimesters.